Assistant Club Manager/Director

W3Global; Tatamy (Northampton County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a vibrant and growing multi-sport facility as an Assistant Club Manager/Director. This role offers the chance to engage with a dynamic community of racquet sport enthusiasts while overseeing daily operations and enhancing customer experiences. You will play a key role in promoting club offerings, coordinating staff, and supporting event planning. With opportunities for growth into a full Club Manager/Director role, this position is perfect for someone passionate about sports and community engagement. Be part of an energetic team dedicated to creating memorable experiences for members and guests alike.

Benefits

Access to Club Facilities

Discounts on Programs and Events

Growth Opportunities

Energetic Team Environment

Qualifications

• Strong interpersonal and leadership skills with a customer-first mindset.
• Experience managing budgets and KPIs in a fast-paced environment.
• Tech-savvy with familiarity in club management software.

Responsibilities

• Support day-to-day operations and enhance customer experience.
• Assist with front desk operations and staff coordination.
• Engage members through events and community outreach.

Skills

Interpersonal Skills

Leadership Skills

Financial Acumen

Customer Service

Organizational Skills

Tech Savvy

Education

Experience in Racquet Sports

Background in Fitness or Hospitality

Tools

Mindbody

Playbypoint

Job description

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About Us

We are a growing multi-sport facility located in Easton, PA, with a vibrant and inclusive community of racquet sport enthusiasts featuring over 20 courts across tennis, padel, pickleball, racquetball, and more. We offer newly renovated indoor and outdoor facilities, a full-service fitness center, and a growing lineup of events, leagues, and instructional programs.

Position Overview

The Assistant Manager will work closely with ownership and senior staff to support day-to-day operations, programming, customer experience, and staff coordination. This is a hands-on leadership role ideal for someone who enjoys being part of an active sports environment, has excellent communication skills, and thrives in a fast-paced, community-driven atmosphere. This position has the potential to grow into a Club Manager/Director role.

Key Responsibilities

Member & Community Engagement

• Act as a friendly, approachable point of contact for members and guests.
• Handle member inquiries, concerns, and feedback with professionalism and care.
• Promote club offerings and help grow participation across programs.
• Support event planning and execution, including social mixers, tournaments, and seasonal promotions.

Operational & Staff Support

• Assist with front desk operations, program scheduling, and software systems (e.g., Mindbody, Playbypoint).
• Oversee facility cleanliness, court readiness, and equipment maintenance.
• Help coordinate staff shifts, onboarding, and scheduling.
• Maintain high standards of customer service across all touchpoints.

Racquets Programming & Growth

• Work alongside coaches to support tennis, pickleball, and padel programming.
• Assist with internal leagues, open plays, and new member onboarding.
• Help track attendance, retention, and community feedback for improvement.

Sales, Marketing & Communication

• Assist in membership sales and onboarding processes.
• Support social media promotions, email communication, and in-club signage.
• Engage prospective customers through tours, trials, and events.

Financial Oversight

Assist in managing club budgets, tracking revenue and expenses, and identifying cost-saving opportunities.

Qualifications

• Strong interpersonal and leadership skills with a customer-first mindset.
• Strong financial and business acumen with experience managing budgets and KPIs.
• Experience hiring, developing, and motivating high-performing teams.
• Organized, reliable, and adaptable in a team environment.
• Experience in racquet sports, fitness or hospitality operations is a plus.
• Background in padel, tennis, or racquet sports strongly preferred.
• Tech-savvy with familiarity in booking platforms or club management software.
• Must be available to work some evenings and weekends.

Why Join Us?

• Opportunity to grow into a full Club Manager/Director role.
• Play an active role in shaping a fast-growing, community-focused club.
• Access to all club facilities + discounts on programs and events.
• A fun, energetic team that loves what they do.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Staffing and Recruiting

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