Club Manager

National Fitness Partners; Enola (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness company is seeking a Club Manager to oversee operations, ensure exceptional member experiences, and lead a dedicated team. The role includes staffing, customer service, and achieving financial goals in a supportive environment. Growth opportunities abound as the company values servant leadership and personal development.

Benefits

Growth Opportunities

PTO for all employees

401K Retirement Fund

Health Insurance Options

Free employee Black Card Membership

Qualifications

• Management experience through Planet Fitness preferred.
• Ability to successfully coach and develop team members.

Responsibilities

• Ensure club is fully staffed and team performs to standards.
• Provide exceptional customer service and manage club labor.
• Drive membership sales and participate in community outreach.

Skills

Customer Service

Leadership

Communication

Education

High School Education/GED

Tools

Microsoft Suite

Job description

Job Details

Job Location: L023 Enola - Enola, PA

Salary Range: Undisclosed

Job Shift: Any

Description

Full-Time. Hourly paid position.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Club Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Job Summary:

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions:

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing to include: recruitment tactics, conducting pre-screens, interviewing candidates and hiring decisions. Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPI’s.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to hold staff accountable for performance standards and adherence to policy/procedures.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.

Our culture is unique! We TRANSFORM LIVES through affordable fitness.We are servant leaders! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Qualifications

Job Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members.

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.