Club Manager

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Club Manager at an innovative fitness company! This role is pivotal in overseeing gym operations, ensuring a positive experience for members while maintaining financial success. You'll lead a dedicated team, providing training and support, while also engaging directly with members to enhance their experience. With opportunities for professional growth and a range of benefits, this position is perfect for those passionate about fitness and leadership. If you're ready to make a significant impact in a thriving environment, this is the role for you!

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free membership for self and one family member or friend

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Qualifications

• At least 1 year of managerial experience required.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure excellent customer service at all times.

Skills

Customer Service Skills

Leadership Skills

Communication Skills

Organizational Skills

Basic Computer Proficiency

Job description

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Reports to:

District Manager

Status:

Full Time / Supervisor / Exempt / Non-Exempt

Job Summary

Responsible for overseeing gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Participate actively in front desk tasks: greeting members, gym tours, handling member inquiries, etc.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure timely opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding procedures in Paycom for new hires.
• Ensure the club is open and properly staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Provide exceptional customer service, exceeding customer expectations.
• Actively listen, empathize, and collaborate to resolve issues.
• Recognize and analyze problems, encourage solutions, and seek assistance when needed.
• Demonstrate tact and professionalism in all interactions.
• Maintain effective communication with staff and departments to enhance productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and a strong work ethic.
• At least 1 year of managerial experience.
• Strong customer service skills.
• Excellent communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking for at least 75% of the shift.
• Talking in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Opportunities for advancement