Club Manager

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to oversee gym operations and ensure a positive member experience. This role involves recruiting, training, and supervising a dedicated team, while also maintaining high standards of customer service. The ideal candidate will have strong leadership and communication skills, along with a commitment to excellence. Join a supportive environment that values employee growth and offers numerous benefits, including health insurance and advancement opportunities. If you are passionate about fitness and community, this is the perfect opportunity for you.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Qualifications

• At least 1 year of managerial experience required.
• Strong communication and leadership skills necessary.

Responsibilities

• Oversee gym operations to ensure positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure adherence to all company policies and procedures.

Skills

Customer Service Skills

Leadership Skills

Communication Skills

Organizational Skills

Basic Computer Proficiency

Job description

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Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Oversee member service to ensure all team members provide excellent customer service at all times.
3. Be highly involved in front desk tasks: greeting members, conducting gym tours, resolving member service issues/questions.
4. Support team members and club members.
5. Create and maintain a positive image for the club.
6. Coach and counsel team members to meet company standards.
7. Ensure the gym opens and closes promptly.
8. Train staff on current marketing promotions.
9. Complete onboarding for new hires in Paycom.
10. Maintain club hours with proper staffing.
11. Ensure adherence to all company policies and procedures.
12. Order supplies and manage inventory.

Essential Behavior Requirements

1. Provide exceptional customer service, exceeding customer needs.
2. Actively listen and empathize with customers and coworkers to resolve issues.
3. Recognize and analyze problems; encourage solutions and seek assistance when needed.
4. Demonstrate tact and appropriate behavior in all interactions.
5. Maintain timely and effective communication with staff and departments.

Minimum Qualifications

• Honesty and strong work ethic
• At least 1 year of managerial experience
• Strong customer service skills
• Excellent communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking for at least 75% of the shift
• Talking in person or on the phone for at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms at franchise locations.