Club Manager

Planet Fitness; Loxahatchee Groves (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading fitness company is seeking a Club Manager to oversee operations, enhance member experiences, and lead a dedicated team. The role requires strong leadership and customer service skills to maintain a welcoming environment. Join a supportive team focused on health and community engagement.

Benefits

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(K) and Roth Retirement Savings Plan

Term Life Insurance

Tuition Reimbursement

Qualifications

• 1+ years Customer Service experience.
• 2-3 years of experience supervising and leading a team.

Responsibilities

• Oversee all club operations ensuring exceptional member experience.
• Manage team member performance and resolve employee concerns.
• Coordinate hiring practices and onboarding new team members.

Skills

Customer Service

Leadership

Communication

Education

CPR/AED Certification

Job description

Join to apply for the Club Manager role at Planet Fitness

1 day ago Be among the first 25 applicants

Join to apply for the Club Manager role at Planet Fitness

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

Characteristics that will make you a perfect match for our Club Manager

You

• Are approachable and thrive on connecting with people.
• Have a passion for creating and leading in a people centric environment.
• Demonstrate initiative and self awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Are comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Enjoy coaching and leading others to success.
• Are an ambassador for the Planet Fitness brand and always act with members in mind.
• Act with integrity and show respect to everyone around you; act as a role model.
  
  
  

About the Club Manager Role

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.

These responsibilities include

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.
  
  
  

Daily responsibilities for the Club Manager also include

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
  
  
  

About Your Qualifications

• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
  
  
  

Physical Demands of the Club Manager

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
  
  
  

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events
  
  
  

E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama

Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Planet Fitness by 2x

Sign in to set job alerts for “Club Manager” roles.

West Palm Beach, FL $50,000.00-$55,000.00 3 weeks ago

Jupiter, FL $50,000.00-$55,000.00 3 weeks ago

Delray Beach, FL $50,000.00-$55,000.00 2 days ago

Executive Team Leader GM & Grocery (Assistant Manager General Merchandise and Grocery)

West Palm Beach, FL $70,000.00-$80,000.00 1 year ago

Operating Partner (General Manager), Restaurant

West Palm Beach, FL $60,000.00-$75,000.00 2 days ago

Operating Partner (General Manager), Restaurant

Operating Partner (General Manager), Restaurant

Operating Partner (General Manager), Restaurant

Operating Partner (General Manager), Restaurant

Boynton Beach, FL $58,656.00-$80,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.