Assistant Guest Services Manager - Club Wyndham Palm Aire

Travel + Leisure Co.; Fort Lauderdale (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Assistant Guest Services Manager to enhance guest experiences and lead a dedicated team. This role is pivotal in fostering relationships with guests and owners while ensuring smooth daily operations. You will partner with the Guest Services Manager to develop talent and maintain high guest satisfaction. With a focus on innovation and growth, this position offers a vibrant work environment where you can thrive and make a significant impact. If you are passionate about hospitality and ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Wellness program

Employee Assistance Program

Qualifications

• 2+ years of leadership experience in the hotel/hospitality industry.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist in managing daily operations of the Guest Services Department.
• Supervise Guest Services Associates and resolve guest issues.

Skills

Leadership Skills

Cash Handling Experience

Excellent communication skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Tools

Microsoft Office Suite

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.

What You’ll Bring:

• Leadership Skills.
• Cash Handling Experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.
• 2 years of leadership experience, preferably in the hotel/hospitality industry.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.