Club Manager

Planet Fitness; East Moline (IL); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee appreciation

Free family membership

Support team

Health insurance

Dental insurance

Vision insurance

Critical illness

Short-term disability

Accident insurance

Voluntary life

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness in East Moline, IL is seeking a skilled Gym Manager to oversee daily operations, drive member satisfaction, and ensure a financially successful club.

You will lead a front desk team, hire and train staff, manage schedules, monitor inventory, and implement promotions while upholding company standards and safety policies.

This full-time role requires strong leadership, excellent communication, and a hands-on approach to coaching and auditing service levels.

Qualifications

• Customer service: exceeds customer expectations and resolves issues.
• Listening: actively listens and empathizes with customers and staff.
• Problem solving: identifies issues, analyzes information and proposes solutions.
• Diplomacy: maintains tact and professionalism in all interactions.
• Communication: clear and timely communication with staff and departments.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure excellent customer experiences.
• Front desk duties: greetings, tours, service issues, and inquiries.
• Provide support for team members and club members.
• Maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure timely opening and closing of the gym.
• Inform staff about current marketing promotions.
• Complete onboarding steps in Paycom for new hires.
• Ensure the club is open and staffed during all hours.
• Ensure adherence to all company policies and procedures.
• Order supplies and track inventory.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job Details

Job Location: East Moline EM - Moline, IL 61265
Position Type: Full Time
Salary Range: $46,000.00 - $53,000.00 Salary/year
Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.