Club Manager

Planet Fitness - Baseline Fitness; Altoona (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Employee Appreciation Program

Advancement Opportunities

Job summary

Join Planet Fitness - Baseline Fitness in Altoona as a Full Time Manager, responsible for overseeing gym operations and ensuring an exceptional member experience. You will recruit, train, and supervise team members while ensuring the gym staff delivers great customer service.

The ideal candidate must possess strong communication, organizational, and leadership skills, with at least one year of managerial experience.

Qualifications

• At least 1 year of equivalent managerial experience required.
• Strong customer service, communication, organizational, and leadership skills needed.
• Ability to maintain timely and effective communication with staff and supervisors.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Ensure top-notch member service and staff adherence to policies.
• Manage gym operations for positive member experience.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Problem solving

Basic computer proficiency

Job description

Job DetailsJob Location: Altoona ALT - Altoona, IA 50009Position Type: Full TimeJob Category: Management

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.