Club Manager

Planet Fitness - Baseline Fitness; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is looking for a full-time Gym Manager to oversee gym operations and ensure a positive experience for members. This role involves recruiting and supervising team members, maintaining customer service excellence, and managing daily operations.

Candidates should have at least 1 year of managerial experience and strong communication and leadership skills. The role offers various benefits including health insurance and advancement opportunities.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Ensure a great customer service experience.
• Manage front desk tasks including greeting members.

Skills

Customer Service

Problem Solving

Communication

Leadership

Basic Computer Proficiency

Job description

Job DetailsJob Location: Jordan Creek JC - West Des Moines, IA 50266Position Type: Full TimeJob Category: ManagementJob Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.


• Member service oversight making sure all team members are providing a great customer service experience at all times.


• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.


• Provide support for team members and club members.


• Create and maintain a positive image for the club.


• Coaching and counseling performance to help achieve company standards.


• Ensure prompt opening/closing of gym.


• Ensure staff are aware and trained on all current marketing promotions.


• Finish manager portion of onboarding, in Paycom, for all new hires.


• Ensure the club is open and staffed during all hours of business.


• Ensuring self and team members are implementing and adhering to all company policies and procedures.


• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic


• At least 1 year of equivalent managerial experience


• Strong customer service skills


• Strong communication, organizational and leadership skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.