Club Lounge Attendant

Hilton; Charlotte (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

Hilton Charlotte University Place in Charlotte, NC is seeking a Hilton Club Lounge Attendant (or Executive Lounge Attendant) to manage the daily operations of the hotel's private lounge, ensuring an elevated and welcoming experience for Hilton Honors members, owners, and guests. AM and PM shifts are available.

Responsibilities include greeting VIP guests, maintaining lounge displays with proper food safety standards, keeping areas clean, and coordinating with front desk, culinary, and

Qualifications

• Previous background in hospitality, food and service, or customer relations is preferred.

Responsibilities

• Guest Service & Welcome: Greet owners and VIP guests and verify lounge access as per policy.
• Food & Beverage Management: Set up, replenish, and maintain displays with proper presentation and food safety standards.
• Cleanliness & Maintenance: Keep lounge, kitchen, bar, and restrooms clean and stocked during shift.
• Opening & Closing Duties: Complete daily setup and breakdown tasks, manage serviceware inventory.
• Communication & Support: Coordinate with front desk, culinary, and housekeeping teams and assist guests.

Skills

Guest service

Customer relations

Hospitality experience

Job description

Hilton Charlotte University Place • Charlotte, NC, US

The Hilton Club Lounge Attendant (or Executive Lounge Attendant) manages the daily operations of the hotel's private or VIP lounge, ensuring an elevated and welcoming experience for Hilton Honors members, owners, and guests. We have AM and PM Shifts open.

Guest Service & Welcome: Greet owners and VIP guests immediately upon arrival, verify lounge access eligibility per hotel policy, and anticipate individual needs.

Food & Beverage Management: Set up, replenish, and maintain food and drink displays, ensuring proper presentation and food safety/temperature standards.

Cleanliness & Maintenance: Keep the lounge, kitchen, bar areas, and restrooms clean, organized, and stocked throughout the shift.

Opening & Closing Duties: Complete daily setup and breakdown tasks, manage inventory of serviceware/linens, and operate dishwashing equipment.

Communication & Support: Coordinate with front desk, culinary, and housekeeping teams, and assist guests with inquiries or local area information.

Experience: Previous background in hospitality, food and service, or customer relations is preferred.

Certifications: Food safety and alcohol service certifications are often preferred.

Physical Ability: Ability to stand or walk for extended shifts and bend, reach, or lift items (such as boxes or service trays) weighing up to 25 pounds.

Schedule Flexibility: Availability to work early mornings, evenings, weekends, and holidays based on hotel occupancy and lounge hours.

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!