Club Growth & Operations Manager

New York Sports Clubs and our Family of Brands; Hoboken (NJ); On-site; USD 46,000 - 61,000; Full time

Job summary

New York Sports Club in Hoboken is seeking an Assistant General Manager (AGM) to partner with the General Manager and lead daily operations. This non-exempt role focuses on driving net revenue, growing memberships, and maintaining a high standard of service.

The AGM will coach staff, manage performance, and help ensure profitability across all club departments. Responsibilities include analytics of sales, staffing, and customer experience; developing talent through onboarding and training; and

Qualifications

• 2-3 years of management/supervisory experience in fitness, hospitality, or retail.
• Experience in profit and loss management, revenue generation, staffing, onboarding/retention.
• Strong leadership, communication, and customer service skills.
• Ability to work a rotating full-time schedule with flexible hours.

Responsibilities

• Drive net revenue gain through membership growth and increased dues.
• Lead recruitment, training and development of club personnel with GM support.
• Monitor club performance, analyze KPIs, and implement improvements.
• Maintain exceptional customer service and member experience.

Skills

People Leadership

Sales & Revenue Growth

Operations Management

Staff Training & Development

Customer Service Excellence

UKG Ready

Tools

UKG Ready

Job description

New York Sports Club in Hoboken is seeking an Assistant General Manager (AGM) to partner with the General Manager and lead daily operations. This non-exempt role focuses on driving net revenue, growing memberships, and maintaining a high standard of service.

The AGM will coach staff, manage performance, and help ensure profitability across all club departments. Responsibilities include analytics of sales, staffing, and customer experience; developing talent through onboarding and training; and