Club GM: Growth, Member Experience & Ops Leader

24 Hour Fitness USA, LLC; Rialto (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Medical & dental coverage

401k with match

Free gym membership

Job summary

24 Hour Fitness USA, LLC seeks a General Manager to drive membership growth, revenue, and club performance. You will lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals.

You will build a results-oriented culture rooted in accountability and success, manage budgets, ensure a welcoming environment, and represent the club in the community with a focus on safety and quality.

Qualifications

• 3–5+ years of management in retail/hospitality/fitness with a track record.
• 2–4 years supervising 3–10+ employees with measurable development.
• Inspire teams with service-focused culture and accountability.
• Create outstanding member and team experiences with high-performance culture.
• CPR/AED certification within 30 days of hire; training provided.
• Personal Training cert within 90 days of hire or related degree may satisfy.

Responsibilities

• Develop and implement strategies to drive membership sales and revenue streams.
• Recruit, train, and develop a high-performing team with a one-team mindset.
• Provide coaching and leadership with clear objectives and accountability.
• Foster engaging relationships with members, creating a welcoming community.
• Oversee club operations, maintenance, and cleanliness standards.
• Manage budgets, control expenses, and maximize profitability.
• Implement safety protocols to ensure member and staff well-being.
• Engage with the local community and represent the gym at events.
• Develop member retention programs, events, and incentives.
• Ensure compliance with company policies and industry regulations.
• Maintain a consistent schedule aligned with peak hours.

Skills

People management

Sales leadership

Customer service

Communication

CPR/AED

PT certification

Education

Bachelor's degree in Business Administration

Bachelor's degree in Sports Management

Kinesiology degree

Exercise Science degree

Job description

24 Hour Fitness USA, LLC seeks a General Manager to drive membership growth, revenue, and club performance. You will lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals.

You will build a results-oriented culture rooted in accountability and success, manage budgets, ensure a welcoming environment, and represent the club in the community with a focus on safety and quality.