Clover Product Support Lead & Liaison

TRS Recovery Services; Alpharetta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Fuel Your Life program to support your

Paid holidays and generous time away

No-cost mental health support throughE

Living Proof program to recognize your

Job summary

Fiserv, a global leader in fintech and payments, is seeking a Senior Product Support Advisor to drive day-to-day and strategic support for Clover and related products. You will collaborate with Bank of America stakeholders and internal teams to ensure successful product adoption and lifecycle execution.

You will serve as the Clover SME across hardware, software, and SaaS solutions, working to expand product knowledge, adoption, and client satisfaction while aligning with revenue opportunities.

Qualifications

• 5+ years in merchant payments or fintech product areas with client-facing roles.
• 5+ years cross-functional work with product, operations, and client teams.
• Experience presenting product updates to stakeholders and senior leaders.
• Extensive knowledge of merchant payments and POS solutions; Clover preferred.

Responsibilities

• Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution.
• Serve as the subject matter expert for Clover which includes hardware, software and SaaS solutions and value-added services.
• Build strong partnerships with the bank and internal product and operational teams as a trusted advisor to ensure smooth execution and delivery of product needs and value add services.
• Contribute and foster the expansion of product knowledge, adoption and engagement within the bank's product, relationship and sales teams as well as internal Fiserv dedicated support teams.
• Present product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders.
• Support cross functional project execution and product related workstreams as part of identified product projects.
• Engage with the Bank sales and relationship teams for opportunity assessments and sales support.
• Advocate for Bank of America and their clients internally as needed for product enhancements, issue resolutions and other escalations.
• Communicate regular roadmap updates for products.
• Identify unique processes required for implementation within product or operations given the bank relationship.

Skills

Merchant payments

Point-of-sale solutions

Cross-functional collaboration

Product life cycle

Stakeholder communication

Education

Bachelor's degree

Tools

Clover platform

Job description

Fiserv, a global leader in fintech and payments, is seeking a Senior Product Support Advisor to drive day-to-day and strategic support for Clover and related products. You will collaborate with Bank of America stakeholders and internal teams to ensure successful product adoption and lifecycle execution.

You will serve as the Clover SME across hardware, software, and SaaS solutions, working to expand product knowledge, adoption, and client satisfaction while aligning with revenue opportunities.