Cloud VDI & Endpoint Engineer (Windows/macOS)

Holland & Knight

Tampa (FL)

On-site

USD 85,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability insurance

401(k) match

Paid holidays

Parental leave

Employee assistance

Job summary

Holland & Knight, based in Tampa, FL, is seeking an IT Virtual Desktop Infrastructure Engineer to support endpoint and cloud-hosted VDI platforms, reporting to the IT Director. The role emphasizes secure, high-performance configurations and collaboration with cross‑functional teams to ensure reliable service delivery in a regulated legal environment.

The ideal candidate has 2+ years of experience with enterprise endpoints/VDI, strong troubleshooting skills, and knowledge of Azure Virtual

Qualifications

Bachelor’s degree in a related field or equivalent practical experience.
2+ years of experience supporting enterprise endpoint or virtual desktop environments.
4+ years of overall experience supporting desktop or end‑user computing platforms.

Responsibilities

Support day‑to‑day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
Execute and validate standardized virtual desktop images and configurations for cloud‑hosted VDI environments, ensuring alignment with performance, security, and usability standards.
Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
Participate in patch and update cycles for operating systems, productivity tools, and third‑party applications across both physical and virtual environments.
Support policy‑based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post‑deployment checks.
Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
Support incident and problem response activities through the Firm’s IT service management (ITSM) platform.
Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.
Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.