IT Virtual Desktop Infrastructure Engineer

hklaw; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical

Dental and vision plans

Life and AD&D insurance

Short and long term disability

Job summary

hklaw is looking for an IT Virtual Desktop Infrastructure Engineer to support the firm's endpoint and virtual desktop platforms in Tampa, FL. The successful candidate will work closely with Endpoint Engineers to ensure a consistent and high-performing digital experience through effective VDI management.

This role requires strong troubleshooting skills and the ability to execute and validate virtual desktop images, alongside ensuring compliance and security in a regulated legal services

Qualifications

• 2+ years of experience supporting enterprise endpoint or virtual desktop environments.
• 4+ years of overall experience supporting desktop or end-user computing platforms.
• Hands-on experience supporting or operating VDI environments.

Responsibilities

• Support engineering operations across endpoint and virtual desktop platforms.
• Execute and validate virtual desktop images for VDI environments.
• Assist with application packaging and deployment using automated methods.
• Troubleshoot endpoint and virtual desktop issues effectively.

Skills

Enterprise endpoint support

Virtual Desktop Infrastructure (VDI)

Application packaging

Scripting (PowerShell)

Analytical skills

Troubleshooting

Communication

Education

Bachelor's degree

Tools

Microsoft Azure

Intune

Nerdio Manager for Enterprise

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

General Description:

The IT Virtual Desktop Infrastructure Engineer will support the Firm's endpoint and virtual desktop platforms, with a strong focus on cloud‑hosted Virtual Desktop Infrastructure (VDI). Reporting to the IT Director of Digital Enterprise Experience, this role will partner closely with Endpoint Engineers to implement, operate, and validate standardized endpoint and virtual desktop configurations that deliver a consistent, secure, and high‑performing digital experience. This role emphasizes execution, quality assurance, and operational discipline across endpoint lifecycle activities, application delivery, and VDI image and session management, contributing to reliable service delivery in a regulated legal services environment.

Key Responsibilities and Essential Job Functions:

• Support day‑to‑day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
• Execute and validate standardized virtual desktop images and configurations for cloud‑hosted VDI environments, ensuring alignment with performance, security, and usability standards.
• Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
• Participate in patch and update cycles for operating systems, productivity tools, and third‑party applications across both physical and virtual environments.
• Support policy‑based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
• Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post‑deployment checks.
• Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
• Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
• Support incident and problem response activities through the Firm's IT service management (ITSM) platform.
• Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills:

• Experience supporting enterprise endpoint environments across Windows and macOS platforms.
• Hands‑on experience supporting or operating Virtual Desktop Infrastructure (VDI) environments.
• Working knowledge of endpoint and virtual desktop concepts including image management, application delivery, patching, and compliance monitoring.
• Experience with automated application packaging and deployment methods.
• Basic scripting or automation experience (e.g., PowerShell or equivalent).
• Understanding of endpoint and VDI security best practices and configuration baselines.
• Ability to follow structured change, testing, and release management processes.
• Strong troubleshooting, documentation, and analytical skills.
• Effective communication and collaboration skills.
• Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education:

• Bachelor's degree in a related field or equivalent practical experience.
• 2+ years of experience supporting enterprise endpoint or virtual desktop environments.
• 4+ years of overall experience supporting desktop or end‑user computing platforms.

Preferred Qualifications & Education:

• Strong experience supporting virtual desktop environments in a cloud‑hosted or enterprise setting, preferably with Azure Virtual Desktop (AVD).
• Preferrable experience with Microsoft Azure, Intune, and Entra ID.
• Familiarity with Nerdio Manager for Enterprise.
• Experience supporting macOS devices in a managed enterprise environment.
• Familiarity with professional services or regulated industries.
• Exposure to ITIL concepts including incident, problems, and change management.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantag