Client Support & Software Implementation Specialist

Diversified Technology Corp.; Bloomsburg (Columbia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off from day one

401(k) with employer match after 90 n 

Tuition Reimbursement after 1 year

Health contribution

Job summary

Diversified Technology Corp. in Bloomsburg, PA is seeking a Client Support & Software Implementation Specialist to guide municipalities through onboarding and ongoing use of our software.

You will coordinate with development, sales, and support teams to ensure seamless adoption and superior service in multiple ongoing projects. The role emphasizes clear communication, issue clarification, and delivering practical solutions.

Qualifications

• Listen to clients’ needs and clarify issues to provide solutions.
• Strong communication skills and ability to manage multiple projects.
• Experience with billing or customer data software is helpful.

Responsibilities

• Guide municipalities through onboarding and ongoing use of our software.
• Troubleshoot client issues and provide solutions across concurrent projects.
• Collaborate with development, sales, and support teams to ensure successful software adoption.

Skills

Project Management

Job description

Client Support & Software Implementation Specialist

Diversified Technology Corp. · Bloomsburg, PA

Guide municipalities through onboarding and ongoing use of our software - listening, clarifying issues, and delivering solutions across multiple concurrent projects.

The Client Support & Software Implementation Specialist serves as a vital bridge between our utility billing software solutions and municipal clients, ensuring seamless software adoption and exceptional service delivery. Working collaboratively with our development, sales, and support teams, the specialist manages multiple projects simultaneously, troubleshoots client issues, and guides municipalities through our proprietary software systems while enjoying competitive benefits and growth opportunities within a supportive team environment.

Job Description

An expanding utility billing software firm with local roots has an opportunity for a detail-oriented and task-driven individual who can provide exceptional client service. The company focuses on making clients’ lives easier through technology and education. Its culture thrives through the success of others, individual integrity, and an easy-going environment.

A new team member would be expected to listen to clients’ needs, clarify issues, and provide solutions.

Accounting experience is preferred but not required. We’ll provide the training and coaching needed to master our in-house developed software.

Project Implementors will work with a team of developers, salespeople, and support staff to implement software and processes. The successful individual will have strong communication skills, be able to manage multiple projects simultaneously and understand billing and/or customer data software.

Work hours will be Monday through Friday 8 am to 5 pm with a one hour lunch. Occasional travel to clients is required.

Attractive salary, retirement plan, health contribution, and flexible time off for family events are good reasons to work here, but our team makes it great. Growth and advancement opportunities are available for engaged employees.

A criminal background check is required, as well as a valid driver’s license.

Job Type

• Full-time
• Paid Time Off from day one
• 401(k) with employer match after 90 days
• Tuition Reimbursement after 1 year

Experience

• Project Management (Preferred)

Ability to Commute

• Bloomsburg, PA 17815 (Required)