Tier 2 Cloud Support - On-Call Cloud Security & SAP Access

Applied-Research-Associates,-Inc; San Antonio (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Applied Research Associates, Inc. (ARA) is seeking a Tier 2 Cloud Support agent to diagnose and resolve access, connectivity, and authentication issues across virtual machines and cloud infrastructure. The role requires a US citizen with an active Secret clearance and willingness to work on-site in Raleigh, NC or San Antonio, TX.

Strong scripting and virtualization experience is essential. The successful candidate will provision, configure, and secure cloud environments, manage access controls,

Qualifications

• US Citizenship required
• Active Secret clearance required
• Bachelor's degree or higher in IT/CS or related field with 2–4 years work experience OR MS with 0–2 years
• Willing to participate in On Call and weekend work
• Minimum 2 years supporting virtual environments
• Minimum 2 years supporting Windows Server or Linux
• Must acquire and maintain SAP access
• Must obtain DoD 8570 IAT Level II Certification within 60 days of hire
• On-site at Raleigh, NC or San Antonio, TX
• Subject to SEAD-3 national security risk assessment
• 3+ years supporting hybrid cloud environments (Azure Gov, AWS GovCloud, OpenStack)
• Experience with scripting/automation tools (PowerShell, Bash, Python, Terraform)
• Prior SAP environment experience
• Ability to lead ticket resolution and mentor Tier 1 staff
• Interest in advancing to Tier 3 Help Desk role

Responsabilités

• Diagnose and resolve access, connectivity, and authentication issues across VMs and shared resources
• Provision, configure, and secure cloud infrastructure with patching, firewall, encryption, logging, and automation
• Manage user and system access for cloud and on-prem environments
• Monitor system health and user activity to detect security incidents
• Maintain documentation in Jira/ServiceNow with traceability
• Collaborate with end users to validate changes and escalate with logs
• Balance fast ticket resolution with long-term supportability through scripting and docs
• Work on-site at Raleigh, NC or San Antonio, TX location
• Lead ticket resolution efforts and mentor Tier 1 staff
• Participate in national security assessments as required

Connaissances

Cloud support

Security practices

Communication skills

Formation

Bachelor's degree in IT/CS or related field

MS in IT/CS

Outils

PowerShell

Bash

Python

Terraform

Jira

ServiceNow

Description du poste

Applied Research Associates, Inc. (ARA) is seeking a Tier 2 Cloud Support agent to diagnose and resolve access, connectivity, and authentication issues across virtual machines and cloud infrastructure. The role requires a US citizen with an active Secret clearance and willingness to work on-site in Raleigh, NC or San Antonio, TX.

Strong scripting and virtualization experience is essential. The successful candidate will provision, configure, and secure cloud environments, manage access controls,