Software Support Specialist

OnTrac Logistics, Inc.; Louisville (KY); Remote; USD 80,000 - 100,000; Full time

Job summary

OnTrac Logistics, Inc. is seeking a Software Support Specialist to join their expanding team. This remote position, requiring local presence in Louisville, involves analyzing application behavior, troubleshooting software issues, and supporting B2B communications. The ideal candidate should have 3-5 years of experience and strong programming knowledge. Competitive benefits include medical, dental, vision insurance, and a 401(k) plan. Join OnTrac and grow with a company committed to inclusivity and diversity.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off including Holiday pay

401(k) with company match

Safe and clean work environment

Qualifications

• 3 to 5 years experience in software support, reporting services, and B2B data management.
• Working knowledge of C# and T-SQL.
• Ability to write and troubleshoot Transact SQL queries.

Responsibilities

• Analyze and evaluate application behavior working with software developers and end-users.
• Perform troubleshooting and support for B2B communications using various technologies.
• Assist in EDI system configuration and integrations.

Skills

Empathy

Problem-Solving

Communication

Interpersonal Skills

Analytical Skills

Adaptability

Education

College diploma or university degree in computer science or software engineering

Tools

Microsoft Visual Studio

Microsoft SQL Server

Job description

OnTrac is hiring a Software Support Specialist

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote but MUST be local to Louisville, KY

Pay: $24. - $29.00/hr.

Shift: Monday to Friday from 8:00am – 5:00pm

Employment Logistics:

The Software Support Specialist role includes working closely with the software development team and end users to analyze and evaluate application behavior. Daily activities will require working within MS SQL, performing application troubleshooting and leading the support of B2B communications using a variety of technologies.

Unpacking the Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• Paid Time Off including Holiday pay
• 401(k) with company match
• Safe and clean work environment

The Must-Haves:

• 3 to 5 years cumulative experience in software support, reporting services and B2B data management systems
• College diploma or university degree in the field of computer science or software engineering or equivalent work experience
• Working technical knowledge of programming languages, including C# and T-SQL
• Experience working in integrated development environments, including Microsoft Visual Studio
• Experience with Microsoft Windows operating systems & Microsoft SQL Server
• Ability to write and troubleshoot Transact SQL queries
• XML, XSLT, EDI experience

Your Mission in Motion:

• Acquire and use knowledge of application logic—at both the business and programming levels—to resolve user issues, propose bug fixes, and assist the Software Support team in troubleshooting efforts
• Lead knowledge management by creating and using documentation
• Perform EDI system configuration to accommodate B2B data exchange
• Perform EDI Integrations with customers and third-party agencies
• Provide advanced support of B2B data exchange
• Perform manual updates to data structures
• Assist with minor data layer programming tasks
• Assist Software Support with creation and maintenance of reports in MS SQL Reporting Services
• Assist with / Perform ad-hoc reporting and data analysis
• Administer the SFTP and AS2 software applications and server configurations

Paving your way to your success:

• Flexible and adaptable in regard to learning and understanding new technologies
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong written and oral communication skills
• Strong interpersonal skills
• Ability to conduct research into software-related issues and products
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Ability to work both independently and in a team-oriented, collaborative environment

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.