Sr. Desktop Support Specialist (Remote)

Availity; Jacksonville (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

Availity, a leading healthcare technology company based in Jacksonville, FL, is seeking a Senior Desktop Support Specialist to enhance customer experience through technical support and automation. The role provides opportunities to manage projects, assist with workstation management, and adopt Agile practices in a collaborative remote environment, with a focus on continuous learning and competitive benefits.

Benefits

Unlimited PTO

Competetive salary and bonuses

Health benefits and 401k match

Wellness reimbursements

Education reimbursement

Parental leave

Community engagement

Qualifications

• 3+ years in a helpdesk role; 2+ years in a senior capacity.
• Certifications: CompTIA A+, Microsoft 365 Desktop Administrator, Azure AD experience.
• Knowledge of OS management, troubleshooting, patching, and security compliance.

Responsibilities

• Serving as the primary escalation point for Intake technicians.
• Automating manual processes to enhance customer experience.
• Managing small to medium projects and training team members.

Skills

Strong communication

Technical writing

Documentation skills

Automation tools

Education

Bachelor’s degree or equivalent experience

Tools

Windows PowerShell

macOS Bash

JAMF

SCCM

Intune

Job description

Sr. Desktop Support Specialist (Remote)

Apply: Remote - United States | Full time | Posted 4 Days Ago | Job requisition id R0007196

Availity delivers revenue cycle and related business solutions for healthcare professionals aiming to build healthy, thriving organizations. We provide powerful tools, actionable insights, and an expansive network to help medical businesses stay competitive in a constantly evolving industry.

At Availity, we're not just a healthcare technology company; we're pioneers reshaping healthcare's future. Headquartered in Jacksonville, FL, with an office in Bangalore, India, and a remote workforce across the U.S., we are a global team united by a mission to improve patient care.

Join our dynamic team where innovation is encouraged, and your ideas matter. We are transforming healthcare communication, solving challenges, and empowering the healthcare ecosystem.

Responsibilities include:

• Serving as the primary escalation point for Intake technicians seeking assistance.
• Automating manual processes to enhance customer experience.
• Managing small to medium projects and training team members.
• Assisting with workstation patching, software packaging, and deployment.
• Adopting Agile practices, including Scrum work planning and tracking.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 3+ years in a helpdesk role; 2+ years in a senior capacity.
• Certifications: CompTIA A+, Microsoft 365 Desktop Administrator, Azure AD experience.
• Experience with Windows PowerShell, macOS Bash, JAMF, SCCM, Intune, and automation tools.
• Strong communication, technical writing, and documentation skills.
• Knowledge of OS management, troubleshooting, patching, and security compliance.

Preferred:

• Additional certifications like Network+, Security+, MS-900, and specialized JAMF certifications.
• Experience with PowerBI, Excel, and data analysis.

Key duties:

• Providing technical support and trend analysis.
• Automating processes and scripting.
• Supporting onboarding, AV setups, and executive support.
• Managing assets, security, and compliance via ServiceNow and other tools.
• Participating in projects and research for issue resolution.

Culture and Benefits:

• Recognized as a Great Place to Work, with diverse inclusion groups.
• Focus on continuous learning and development.
• Competitive salary, bonuses, HSA, health benefits, 401k match, unlimited PTO, and paid holidays.
• Wellness reimbursements, education reimbursement, parental leave, and community engagement.

Next steps:

Post-application, expect automated updates via email and text about your recruitment status.

Interview process:

• Resume review, video interviews with recruiter, manager, and team.

Video camera policy:

As a remote-first, camera-enabled environment, camera use is required for meetings to foster connectivity and security.

Disclaimers:

Availity is an equal opportunity employer and a drug-free workplace. Employment eligibility is verified via E-Verify and I-9. For more info, visit DHS E-Verify.

Join us where you will love what you do and where you do it!