Cloud Support Engineering Manager, Multi-Tenant SaaS

SAP; Herndon (VA); On-site; USD 132,500 - 302,600; Full time

Benefits offered by this job

Continuous learning and skill growth

Flexible working models

Health and well-being focus

Job summary

SAP is seeking a Support Engineering Manager for Multi-tenant Cloud Secure Support in Herndon, Virginia. The chosen candidate will lead a high-performing team, ensuring effective support for multi-tenant SAAS solutions, including Commerce Cloud.

Key responsibilities include managing talent, driving customer satisfaction, and fostering a high-quality support environment. Candidates must have technical expertise in relevant cloud solutions and a strong focus on collaborative engagement with customers and team members.

Qualifications

• Must be a US Citizen; this position requires access to customer data.
• Experience in managing escalations and stakeholder management.

Responsibilities

• Attract, develop and retain talent through effective coaching.
• Ensure high-quality delivery of End-to-End Support Services.
• Drive a customer-first mindset and monitor SLAs for support services.

Skills

Technical expertise in multi-tenant SAAS Solutions

Experience with Splunk, http trace

Working knowledge of SQL

Strong stakeholder management skills

Excellent communication skills

Education

University degree in computer science or similar

Tools

HANA Cloud

SAML concepts

TCP/IP protocols

Job description

SAP is seeking a Support Engineering Manager for Multi-tenant Cloud Secure Support in Herndon, Virginia. The chosen candidate will lead a high-performing team, ensuring effective support for multi-tenant SAAS solutions, including Commerce Cloud.

Key responsibilities include managing talent, driving customer satisfaction, and fostering a high-quality support environment. Candidates must have technical expertise in relevant cloud solutions and a strong focus on collaborative engagement with customers and team members.