Technical Support Manager, Cloud & Customer Success

salesforce.com, inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Technical Support Manager to lead a team of success engineers, align with cloud strategy, and drive customer value across multiple LoBs. You will partner with account teams and Salesforce executives to ensure outcomes align with customer goals.

The ideal candidate will blend cloud knowledge with people leadership, manage workloads, foster executive relationships, and deliver proactive, high‑quality support that scales with our AI‑driven services.

Qualifications

• 10+ years of experience leading customer support teams.
• Deep knowledge of one or more LoBs (cloud/industry).
• Strong consulting skills and trusted advisor experience.
• C-level communication and objection handling.

Responsibilities

• Lead and manage a team of Developer Support Engineers to meet KPIs.
• Guide org strategy, governance and processes.
• Develop knowledge of customers' Salesforce implementations.
• Identify risks and build mitigation plans with account teams.
• Build executive relationships with IT and business leadership.
• Communicate product changes and updates proactively.

Skills

Customer success leadership

LoB knowledge

Trusted Advisor

C-level communication

Education

Degree or equivalent experience

Tools

Salesforce platform

Job description

Salesforce is seeking a Technical Support Manager to lead a team of success engineers, align with cloud strategy, and drive customer value across multiple LoBs. You will partner with account teams and Salesforce executives to ensure outcomes align with customer goals.

The ideal candidate will blend cloud knowledge with people leadership, manage workloads, foster executive relationships, and deliver proactive, high‑quality support that scales with our AI‑driven services.