Cloud Support Engineering Lead – Multi‑Tenant

SAP; Herndon (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

SAP is looking for a Support Engineering Manager in Herndon, Virginia to lead a team focused on multi-tenant cloud support. This role involves operational leadership, team development, and strategic collaboration with various stakeholders.

The ideal candidate will possess a university degree and significant experience in managing support services. Responsibilities include driving customer satisfaction and delivering high-quality support for cloud solutions.

Qualifications

• Experience in managing end-to-end support services
• Ability to drive customer satisfaction
• Strong interpersonal and communication skills

Responsibilities

• Manage a team of support engineers ensuring high-quality service delivery.
• Attract, develop, and retain talent through effective coaching.
• Drive a customer-first mindset through quality assurance.

Skills

Technical expertise in multi-tenant SAAS

Experience with Splunk

Working knowledge of HTML

Good understanding of SQL

Strong stakeholder management skills

Education

University degree in computer science or business administration

Tools

SAP Cloud Connector

HANA Cloud

Job description

SAP is looking for a Support Engineering Manager in Herndon, Virginia to lead a team focused on multi-tenant cloud support. This role involves operational leadership, team development, and strategic collaboration with various stakeholders.

The ideal candidate will possess a university degree and significant experience in managing support services. Responsibilities include driving customer satisfaction and delivering high-quality support for cloud solutions.