Lead, Multi-Tenant Cloud Support Engineering

SAP SE; Herndon (VA); On-site; USD 132,500 - 302,600; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

SAP SE is seeking a Support Engineering Manager based in Herndon, Virginia, to oversee a team delivering high-quality cloud support services. This role involves engaging with customers to enhance their experience, driving team performance, and ensuring compliance with quality standards.

The ideal candidate will possess technical expertise in multi-tenant SAAS solutions and effective people management skills. A competitive compensation package is offered, reflecting qualifications and experience.

Qualifications

• Must be a US Citizen.
• Experience in managing escalations.
• Proven people management and leadership skills.

Responsibilities

• Attract, develop and retain talent through effective coaching.
• Ensure high-quality delivery of support services.
• Engage with customers to improve support experience.

Skills

Technical expertise in multi‑tenant SAAS solutions

Experience with Splunk

Working knowledge of HTML

Good understanding of SQL

Strong stakeholder management skills

Education

University degree in computer science or business administration

Tools

SAP Cloud Connector

HANA Cloud

Event Mesh

Job description

SAP SE is seeking a Support Engineering Manager based in Herndon, Virginia, to oversee a team delivering high-quality cloud support services. This role involves engaging with customers to enhance their experience, driving team performance, and ensuring compliance with quality standards.

The ideal candidate will possess technical expertise in multi-tenant SAAS solutions and effective people management skills. A competitive compensation package is offered, reflecting qualifications and experience.