L2 Cloud Engineer

New Charter Technologies, Inc.; Colorado; Hybrid; USD 90,000 - 100,000; Full time

Job summary

New Charter Technologies, Inc. is looking for a Tier2 Cloud Engineer to support Azure and Microsoft365 environments. You will be responsible for escalated cloud support, infrastructure administration, and troubleshooting tenant issues.

This role demands Azure Administration skills, foundational PowerShell knowledge, and excellent communication abilities. Salary ranges from $90,000 to $100,000 based on experience. Join a diverse team committed to inclusivity!

Qualifications

• Experience with Azure infrastructure and Microsoft365 services.
• Foundational scripting knowledge in PowerShell.
• Strong documentation skills and customer communication.

Responsibilities

• Serve as escalation support for Tier1 cloud-related tickets.
• Administer and maintain Azure infrastructure resources.
• Troubleshoot identity, MFA, and Conditional Access issues.

Skills

Azure Administrator Associate

PowerShell scripting

Customer communication

Tools

Azure

Microsoft365

Job description

Summary

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At New Charter, we are seeking a Tier2 Cloud Engineer (also referred to as Cloud Support Engineer, Azure Systems Administrator, or Microsoft365 Administrator) to support and maintain Azure and Microsoft365 environments, serving as a key escalation resource for Tier1 technicians. This role involves administering Azure infrastructure—including virtual machines, virtual networks, NSGs, storage accounts, and MicrosoftEntraID (AzureAD)—and managing Microsoft365 services such as Exchange Online, SharePoint Online, Teams, and Intune. You will troubleshoot identity, MFA, and Conditional Access issues; support RBAC role assignments and security configurations; execute established cloud standards; and help develop PowerShell scripts to streamline provisioning and user lifecycle management.

Primary Responsibilities

• Serve as escalation support for Tier1 cloud‑related tickets.
• Administer and maintain Azure infrastructure resources.
• Support Microsoft365 tenant configuration and issue resolution.
• Troubleshoot identity, MFA, and Conditional Access issues.
• Manage RBAC role assignments under established standards.
• Execute cloud configuration changes following documented processes.
• Assist in developing and maintaining PowerShell scripts.
• Document solutions and contribute to process improvement.
• Collaborate with Tier3 engineers on complex escalations.

Skills & Experience

• Azure Administrator Associate (AZ-104) or equivalent experience.
• Experience working in multi‑tenant or MSP environments.
• Foundational scripting knowledge in PowerShell.
• Strong customer communication and documentation skills.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Identity & Access Administrator (SC-300)
• CompTIA Security+ or Network+
• AZ-305 (Azure Solutions Architect Expert)
• ITIL Foundation

Salary

Salary expected to be $90,000 to $100,000, dependent on experience.

EEO Statement

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.