Cloud Support Business Analyst

Dunhill Solutions; Redmond (WA); On-site; USD 29,000 - 34,000; Full time

Job summary

Dunhill Government Solutions is seeking a Cloud Support Business Analyst for an on-site role in Redmond, WA. The position focuses on validating cloud accounts, tenants, and service requests while ensuring procedures and training materials stay accurate and up-to-date.

Responsibilities include leading workstreams, validating prior requests, reviewing workflows, collaborating with multiple programs, and maintaining comprehensive program documentation. No security clearance is required.

Qualifications

• U.S. citizenship required.
• Bachelor’s degree or 2 years of related IT/business experience.
• 2 years with Microsoft Office suite (Excel, Outlook, PowerPoint, Teams).
• Strong communication skills and ability to coordinate with stakeholders.
• Detail-oriented with strong organizational skills.

Responsibilities

• Validate cloud account, tenant and service requests.
• Maintain procedures and training materials.
• Manage workstreams supporting validation of requests and approvals.
• Review workflows and knowledge base articles to verify accuracy.
• Collaborate with programs to ensure seamless execution.
• Develop and maintain program documentation.
• Update SOPs and training guides as needed.
• Test functionality against requirements and support projects.

Skills

Verbal & Written Communication

Attention to detail

Customer service focus

Analytical and problem-solving skills

Stakeholder collaboration

Autonomy

Education

Bachelor’s degree or 2 years of professional experience

Tools

Excel

Outlook

PowerPoint

Teams

Job description

Cloud Support Business Analyst — Redmond, WA (on-site)

Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.

Responsibilities:

• Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
• Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with and provide operational support to multiple programs so execution stays seamless.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides as needed.
• Test functionality against requirements and support individual projects and systems in a designated functional area.

Requirements:

• U.S. citizenship.
• Bachelor’s degree, or 2 years of professional experience.
• 2 years with the Microsoft suite — Excel, Outlook, PowerPoint and Teams are essential.
• Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
• Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
• Excellent customer service focus, and comfortable in a fast-paced environment.
• Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
• Experience working with customers, users and project leads on IT business applications and systems.
• General understanding of business process configuration and process flows.
• Must be open to shift work — 12×5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
• On-site role; telework is not available. Travel is not required.

Compensation: $21.63 to $25.48 per hour, full time.

Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.