Cloud Support Business Analyst

Dunhill Professional Search & Government Solutions; Redmond (WA); On-site; USD 30,000 - 35,000; Full time

Job summary

Dunhill Government Solutions is seeking a Cloud Support Business Analyst for an on-site role in Redmond, WA. You will validate cloud accounts, tenants, and service requests, ensuring procedures and training materials stay accurate and current.

The position demands 2+ years with Microsoft Office apps and strong communication skills to work with internal and external stakeholders. Travel is not required, and telework is unavailable.

Qualifications

• Bachelor’s degree or 2+ years professional experience.
• 2+ years with the Microsoft suite — Excel, Outlook, PowerPoint and Teams are essential.
• Strong verbal and written communication; effective with internal and external stakeholders.
• Able to operate autonomously with minimal supervision; detail-oriented and well organized.
• Excellent customer service focus in a fast-paced environment.
• Sound judgment selecting methods to reach a solution with strong analytical skills.
• Experience working with customers, users and project leads on IT business applications and systems.

Responsibilities

• Manage workstreams validating cloud-based requests and approvals for accounts, tenants and cloud services.
• Validate prior requests and approvals for cloud-related accounts and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with programs to ensure seamless execution and provide operational support.
• Develop and maintain comprehensive program documentation and update SOPs.

Skills

Verbal communication

Written communication

Customer service

Autonomy

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Microsoft Teams

Job description

Cloud Support Business Analyst — Redmond, WA (on-site)

Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.

Responsibilities:

• Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
• Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with and provide operational support to multiple programs so execution stays seamless.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides as needed.
• Test functionality against requirements and support individual projects and systems in a designated functional area.

Requirements:

• Bachelor’s degree, or 2+ years of professional experience.
• 2+ years with the Microsoft suite — Excel, Outlook, PowerPoint and Teams are essential.
• Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
• Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
• Excellent customer service focus, and comfortable in a fast-paced environment.
• Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
• Experience working with customers, users and project leads on IT business applications and systems.
• General understanding of business process configuration and process flows.
• Must be open to shift work — 12x5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
• On-site role; telework is not available. Travel is not required.

Compensation: $21.63 to $25.48 per hour, full time.

Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™