Cloud Support Engineer - Top Secret Clearance

Dunhill Professional Search & Government Solutions

Great Falls Crossing (VA)

On-site

USD 110,000 - 135,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

401(k)

Vision insurance

Tuition assistance

Job summary

A technology solutions provider is seeking a Sr. Technical Recruiter/Business Development professional to join their incident management team. This role involves diagnosing and mitigating system issues in a 24X7 Microsoft Azure environment. Candidates should have a BS in Computer Science and relevant experience in operations support. Strong interpersonal and communication skills are essential. The position offers a full-time contract with a competitive salary range of $110,000 to $135,000.

Qualifications

3 years of operations experience providing application infrastructure support.
2 years performing system administrator support.

Responsibilities

Respond to incident tickets in a 24x7 operational environment.
Troubleshoot system issues using diagnostic tools.
Document incident fixes and recommendations for improvements.
Support collaboration across operations and development teams.

Skills

System administration support

Troubleshooting

Strong communication skills

Cloud environment support

Problem-solving

Education

BS in Computer Science or technical discipline

Tools

Windows

Linux

Azure

AWS

Job description

Direct message the job poster from Dunhill Professional Search & Government Solutions

Sr. Technical Recruiter/Business Development at Dunhill Professional Search & Government Solutions

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

Duties and Responsibilities

Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, escalate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.

Minimum Qualifications

BS in Computer Science or other technical discipline is preferred.
3 years of operations experience providing application infrastructure support; 2 year performing system administrator support

Clearance Requirement

Other Job Specific Skills

Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment.
Strong interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem solve and collaborate with team members.
Strong organizational and multi-tasking skills
Strong in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure.

Seniority level