Cloud Support Business Analyst – On-Site, 12×5 Federal Role

Dunhill Solutions; Redmond (WA); On-site; USD 29,000 - 34,000; Full time

Job summary

Dunhill Government Solutions is seeking a Cloud Support Business Analyst for an on-site role in Redmond, WA. The position focuses on validating cloud accounts, tenants, and service requests while ensuring procedures and training materials stay accurate and up-to-date.

Responsibilities include leading workstreams, validating prior requests, reviewing workflows, collaborating with multiple programs, and maintaining comprehensive program documentation. No security clearance is required.

Qualifications

• U.S. citizenship required.
• Bachelor’s degree or 2 years of related IT/business experience.
• 2 years with Microsoft Office suite (Excel, Outlook, PowerPoint, Teams).
• Strong communication skills and ability to coordinate with stakeholders.
• Detail-oriented with strong organizational skills.

Responsibilities

• Validate cloud account, tenant and service requests.
• Maintain procedures and training materials.
• Manage workstreams supporting validation of requests and approvals.
• Review workflows and knowledge base articles to verify accuracy.
• Collaborate with programs to ensure seamless execution.
• Develop and maintain program documentation.
• Update SOPs and training guides as needed.
• Test functionality against requirements and support projects.

Skills

Verbal & Written Communication

Attention to detail

Customer service focus

Analytical and problem-solving skills

Stakeholder collaboration

Autonomy

Education

Bachelor’s degree or 2 years of professional experience

Tools

Excel

Outlook

PowerPoint

Teams

Job description

Dunhill Government Solutions is seeking a Cloud Support Business Analyst for an on-site role in Redmond, WA. The position focuses on validating cloud accounts, tenants, and service requests while ensuring procedures and training materials stay accurate and up-to-date.

Responsibilities include leading workstreams, validating prior requests, reviewing workflows, collaborating with multiple programs, and maintaining comprehensive program documentation. No security clearance is required.