Cloud Support Administrator (TS/SCI

Zachary Piper, LLC; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full benefits

401k

PTO/Holiday

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and other locations. The role requires TS/SCI Full Scope Polygraph clearance, is based on an on-call schedule, and involves Tier I-III cloud support with MS technologies.

Responsibilities include ticket handling, troubleshooting, documentation, automation, and user support.

Qualifications

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO).
• Willingness to work one shift; no dual employment.
• Cloud certifications such as AZ-900 or similar are highly preferred.
• Willingness to shift work as 24/7 support is essential.
• Bachelor's Degree and 2+ years of related professional experience.
• Experience with MS technologies and ticketing systems (AD, JIRA, ServiceNow, NetMon, Windbg).
• Basic scripting in Java, Python, Linux, PowerShell, JavaScript; Azure favored.

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system.
• Troubleshoot and resolve system issues using customer tools.
• Document all findings from tickets and incidents.
• Automate and troubleshoot tasks using various scripting languages and services.
• Provide end-user support to customers at the Tier I-III level in cloud environments.

Skills

TS/SCI Full Scope Polygraph clearance

Azure

Customer service

Documentation

Education

Bachelor's Degree

Tools

Active Directory

JIRA

ServiceNow

NetMon

Windbg

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location: Reston, VA, Redmond, WA, Elkridge, MD

Schedule: Shift work - 24x7 operational environment

This job opens for applications 10/13/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

• Compensation: $100,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program

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