Cloud Security Customer Success Engineer

iboss; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Unlimited Paid Time Off

Company-paid holidays

Health, Vision, Dental

Job summary

iboss is a cloud security company enabling secure, direct access to applications from anywhere. The Technical Customer Success Engineer will guide government, education and enterprise customers through design, integration, implementation and training of iboss products and services.

You will drive renewals and expansions, partner with product teams to influence roadmaps, and maintain strong relationships while working hands-on with networks and security technologies.

Qualifications

• Previous technical support experience.
• Previous sales engineering or technical account manager experience.
• Experience designing and supporting multilayer IP networks; routing and switching.
• Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS.
• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices.
• Experience managing large (>1k seat) Windows and Mac workstation deployments.
• Experience managing DNS; Microsoft or Bind.
• Experience with acquiring and analyzing packet captures.
• Willing to travel 10% of the time.

Responsibilities

• Ensure that customer desired outcomes are achieved through proactive cadence driven outreach.
• Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied.
• Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities.
• Advise customers about new products and feature enhancements.
• Provide feedback to product management, engineering, and R&D teams.
• Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
• Document interactions comprehensively for auditing and record keeping purposes.
• Help customers measure success by baselining current vs future state.
• Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
• Create, provide, and present quotations to customers.
• Acquire purchase orders from customers.
• Create and submit knowledgebase entries to help improve customer self-service capabilities.
• Create and maintain internal knowledge systems to assist other internal team members.
• Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
• Attend and present at trade shows and on-site training.

Skills

Technical support

Sales engineering

Technical account management

IP networking

Network security

Device management (iOS/Android/Chromeb

Windows & Mac deployment

DNS management

Packet captures

Customer-focused

Tools

Wireshark

Job description

iboss is a cloud security company enabling secure, direct access to applications from anywhere. The Technical Customer Success Engineer will guide government, education and enterprise customers through design, integration, implementation and training of iboss products and services.

You will drive renewals and expansions, partner with product teams to influence roadmaps, and maintain strong relationships while working hands-on with networks and security technologies.