Cloud Security TAM — Strategic Advisor for Enterprise

iboss; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision, Dental

401K with company match

Unlimited Paid Time Off (PTO)

Company paid holidays

Job summary

iboss is a cloud security company enabling the modern workforce to connect securely to all applications from anywhere. The Technical Account Manager will advise customers, build long-term strategic relationships, and ensure desired outcomes by coordinating with product, engineering, and R&D teams.

You will work with government, K12, commercial and enterprise customers via live chat, email, and calls, with occasional in-person interactions.

Qualifications

• 4-year college degree.
• 3+ years in a related function with post-sales or professional services experience in Fortune1000, mid-tier, and/or start-up environments.
• Experience in technical support and sales engineering or TAM roles.
• Strong communication skills, written and verbal.
• Experience designing and supporting multilayer IP networks; routing and switching.
• Experience with network security including firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS.
• Experience managing enterprise deployments of iOS, Android, and Chromebook devices.
• Experience with Windows Server or RedHat Linux.
• Experience managing large (>1k seat) Windows and Mac workstation deployments.
• Experience managing DNS; Microsoft or Bind.
• Experience with acquiring and analyzing packet captures.
• Willing to travel 10% of the time.

Responsibilities

• Ensure customer outcomes are achieved through proactive cadence‑driven outreach.
• Manage and prioritize portfolio of customers to ensure success.
• Act as iboss subject matter expert during changes or new capabilities.
• Advise customers about new products and feature enhancements.
• Provide feedback to product management, engineering, and R&D teams.
• Coordinate with technical support to resolve complex inquiries promptly.
• Document interactions comprehensively for auditing and records.
• Help customers measure success by baselining current vs future state.
• Collaborate with team leads to identify recurring issues or opportunities for improvements.
• Create, provide, and present quotations to customers.
• Acquire purchase orders from customers.
• Create and update knowledgebase entries to aid self-service.
• Maintain internal knowledge systems for team members.
• Stay updated on product changes and new capabilities.
• Attend and present at trade shows and on-site training.

Skills

Communication skills

Analytical abilities

Decision making

Willing to travel

Education

4-year college degree

3+ years in related function

Tools

DNS management

Packet capture analysis

Windows Server

RedHat Linux

Job description

iboss is a cloud security company enabling the modern workforce to connect securely to all applications from anywhere. The Technical Account Manager will advise customers, build long-term strategic relationships, and ensure desired outcomes by coordinating with product, engineering, and R&D teams.

You will work with government, K12, commercial and enterprise customers via live chat, email, and calls, with occasional in-person interactions.