Cloud Revenue Ops Leader: Growth & Transformation

NetApp, Inc.; Bellevue (WA); Hybrid; USD 228,000 - 339,000; Full time

Benefits offered by this job

Health Insurance

401(k) / Retirement Plan

Paid Time Off

Stock Purchase Plan

RSUs

Job summary

NetApp, Inc. is seeking a Senior Director of Cloud Revenue Operations to lead the cloud revenue transformation across the customer lifecycle.

The role focuses on shifting to recurring consumption and usage-based revenue with an operating framework that scales globally. Responsibilities include designing a scalable cloud revenue model, modernizing GTM systems, and partnering with executive teams to accelerate growth and optimize ARR, adoption, and retention.

Qualifications

• Bachelor's degree required; MBA or other advanced degree preferred.
• 15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions.
• 7+ years of leadership experience managing global teams and large-scale transformation initiatives.
• Demonstrated experience supporting cloud, SaaS, subscription, or consumption-based businesses.
• Deep expertise in recurring revenue models, usage-based pricing, ARR management, and retention strategies.
• Proven track record leading end-to-end Revenue Operations transformation programs, including systems modernization.

Responsibilities

• Own the operational strategy and execution for NetApp's cloud business transformation across multiple functions.
• Design and implement a scalable cloud revenue operating model for subscription, consumption-based, and hybrid models.
• Lead modernization of cloud GTM systems and technologies for end-to-end customer/seller experience.
• Develop multi-year transformation roadmap to simplify workflows and increase efficiency.
• Establish and govern cloud business processes across acquisition, onboarding, renewal, expansion, and retention.
• Collaborate with Finance for ARR, consumption revenue, health, renewals and expansion metrics.
• Create executive dashboards showing cloud performance, adoption trends, and revenue outcomes.
• Lead data governance standards for quality and trust across customer, product, revenue, and usage data.
• Operationalize product telemetry and usage insights into GTM workflows.
• Drive cross-functional alignment on policies, metrics, and accountability.
• Direct a global revenue operations team toward high-achievement culture.
• Advise executive leadership on cloud growth strategy and transformation priorities.
• Identify AI/automation opportunities to boost efficiency and outcomes.
• Lead change management for new processes and technologies globally.

Skills

Revenue Operations

Cloud GTM

Leadership

Global teams

AI & automation

Data governance

Education

Bachelor's degree

MBA or advanced degree

15+ years experience

7+ years leadership

Cloud/SaaS/subscription experience

Recurring revenue expertise

End-to-end transformation

Job description

NetApp, Inc. is seeking a Senior Director of Cloud Revenue Operations to lead the cloud revenue transformation across the customer lifecycle.

The role focuses on shifting to recurring consumption and usage-based revenue with an operating framework that scales globally. Responsibilities include designing a scalable cloud revenue model, modernizing GTM systems, and partnering with executive teams to accelerate growth and optimize ARR, adoption, and retention.