Sr Director, Cloud Revenue Operations

NetApp, Inc.; Bellevue (WA); Hybrid; USD 228,000 - 339,000; Full time

Benefits offered by this job

Health Insurance

401(k) / Retirement Plan

Paid Time Off

Stock Purchase Plan

RSUs

Job summary

NetApp, Inc. is seeking a Senior Director of Cloud Revenue Operations to lead the cloud revenue transformation across the customer lifecycle.

The role focuses on shifting to recurring consumption and usage-based revenue with an operating framework that scales globally. Responsibilities include designing a scalable cloud revenue model, modernizing GTM systems, and partnering with executive teams to accelerate growth and optimize ARR, adoption, and retention.

Qualifications

• Bachelor's degree required; MBA or other advanced degree preferred.
• 15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions.
• 7+ years of leadership experience managing global teams and large-scale transformation initiatives.
• Demonstrated experience supporting cloud, SaaS, subscription, or consumption-based businesses.
• Deep expertise in recurring revenue models, usage-based pricing, ARR management, and retention strategies.
• Proven track record leading end-to-end Revenue Operations transformation programs, including systems modernization.

Responsibilities

• Own the operational strategy and execution for NetApp's cloud business transformation across multiple functions.
• Design and implement a scalable cloud revenue operating model for subscription, consumption-based, and hybrid models.
• Lead modernization of cloud GTM systems and technologies for end-to-end customer/seller experience.
• Develop multi-year transformation roadmap to simplify workflows and increase efficiency.
• Establish and govern cloud business processes across acquisition, onboarding, renewal, expansion, and retention.
• Collaborate with Finance for ARR, consumption revenue, health, renewals and expansion metrics.
• Create executive dashboards showing cloud performance, adoption trends, and revenue outcomes.
• Lead data governance standards for quality and trust across customer, product, revenue, and usage data.
• Operationalize product telemetry and usage insights into GTM workflows.
• Drive cross-functional alignment on policies, metrics, and accountability.
• Direct a global revenue operations team toward high-achievement culture.
• Advise executive leadership on cloud growth strategy and transformation priorities.
• Identify AI/automation opportunities to boost efficiency and outcomes.
• Lead change management for new processes and technologies globally.

Skills

Revenue Operations

Cloud GTM

Leadership

Global teams

AI & automation

Data governance

Education

Bachelor's degree

MBA or advanced degree

15+ years experience

7+ years leadership

Cloud/SaaS/subscription experience

Recurring revenue expertise

End-to-end transformation

Job description

Job Summary

Preferred locations are San Jose or Seattle

As the Senior Director of Cloud Revenue Operations, you will lead NetApp's cloud revenue transformation of strategy and execution across the entire customer lifecycle. You will serve as the operational architect for our cloud business, driving the shift from traditional product-based motions to recurring consumption and usage-based revenue models.

This executive leader will be responsible for modernizing and scaling the people, processes, data, systems, and analytics that power our cloud business. You will partner closely with sales, customer success, finance, product, engineering, IT, and executive leadership teams to establish a best-in-class cloud operating framework that accelerates growth, improves customer adoption, and maximizes lifetime value.

The ideal candidate brings deep expertise in cloud go-to-market motions, IAAS, SaaS and consumption-based business models, revenue operations transformation, and large-scale systems modernization. You are equally comfortable establishing executive strategy, redesigning business processes, and driving hands-on execution across complex, global organizations.

Job Requirements

Responsibilities

• Own the operational strategy and execution for NetApp's cloud business transformation, ensuring alignment across Sales, Customer Success, Finance, Product, Marketing, and IT.
• Design and implement a scalable cloud revenue operating model that supports subscription, consumption-based, and hybrid business models.
• Lead the modernization of cloud GTM systems, tools, and technologies to create a seamless end-to-end customer and seller experience.
• Evaluate current revenue operations infrastructure and develop a multi-year transformation roadmap to simplify workflows, improve automation, and increase operational efficiency.
• Establish and govern cloud business processes spanning customer acquisition, onboarding, adoption, renewal, expansion, and retention.
• Partner with Finance to ensure accurate measurement and forecasting of ARR, consumption revenue, customer health, renewals, retention, and expansion metrics.
• Create executive-level reporting frameworks and dashboards that provide visibility into cloud business performance, adoption trends, pipeline health, and revenue outcomes.
• Lead the design and implementation of usage and consumption analytics to drive customer adoption, revenue growth, and proactive risk management.
• Develop data governance standards that improve data quality, consistency, and trust across customer, product, revenue, and usage data.
• Partner with Product and Engineering teams to operationalize product telemetry and customer usage insights into GTM workflows and decision-making.
• Drive cross-functional alignment on cloud business processes, operating policies, metrics, and accountability models.
• Lead a global team of revenue operations professionals, providing strategic direction, coaching, organizational development, and execution excellence in support of building a high achievement culture.
• Act as a trusted advisor to executive leadership on cloud growth strategy, operational performance, and transformation priorities.
• Identify opportunities to leverage AI, automation, and advanced analytics to improve operational efficiency and business outcomes.
• Drive change management and adoption efforts associated with new processes, technologies, and operating models across global teams.

Education

Bachelor's degree required; MBA or other advanced degree preferred.

15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions within enterprise technology organizations.

7+ years of leadership experience managing global teams and large-scale transformation initiatives.

Demonstrated experience supporting cloud, SaaS, subscription, or consumption-based businesses.

Deep expertise in recurring revenue models, usage-based pricing structures, ARR management, customer lifecycle management, and retention strategies.

Proven track record leading end-to-end Revenue Operations transformation programs, including systems modernization and process redesign.

Compensation:
The target salary range for this position is 227,800 - 338,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.