Cloud Reliability Analyst | Kinetic

Epicor; Philadelphia (Philadelphia County); On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Cloud Reliability Analyst to ensure the reliability and health of Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor production systems, respond to alerts, troubleshoot issues, and perform scheduled operational tasks across a fixed four‑day, 10‑hour shift schedule including weekends.

The role requires 3+ years in cloud/infra operations, experience with Azure/AWS, AD, and SaaS/ERP environments, plus automation and independent work capabilities.

Qualifications

• 3+ years’ experience in cloud operations, infrastructure operations, application support, production support, or related technical field.
• Bachelor of Science degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable identity and access management technologies.
• Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments.
• Working knowledge of cloud infrastructure and services, preferably Microsoft Azure; experience with AWS or comparable cloud technologies is relevant.
• Experience supporting containerized applications and cloud technologies such as AKS, Cosmos DB, or similar services.
• Strong troubleshooting skills with the ability to analyze application logs, monitoring data, alerts, and system behavior to identify and resolve operational issues.
• Ability to automate or improve routine operational tasks using scripting, tooling, or established automation platforms.
• Ability to work independently during extended coverage periods while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor production cloud environments, logs, system health, and operational alerts; investigate and resolve issues or escalate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other operational procedures during coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments; ensure timely communication and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services; coordinate with engineering, development, infrastructure, or security teams when escalation is required.
• Identify recurring issues; document findings and recommend operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort and increases reliability.
• Maintain accurate operational documentation, runbooks, and knowledge articles for repeatable production operations.

Skills

Cloud operations

Azure/AWS

Active Directory

SaaS/ERP support

Containerized apps

AKS/Cosmos DB

Troubleshooting

Automation scripting

Independent work

Education

Bachelor of Science in IT/CS

Tools

AKS

Cosmos DB

Azure

AWS

Job description

Your journey as a Cloud Reliability Analyst starts here! In this role, you will ensure the reliability, availability, and operational health of our Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor systems, respond to alerts, troubleshoot issues, and execute scheduled operational activities. This position features a fixed four-day schedule, with 10-hour shifts, including weekend coverage to provide extended operational support. We are seeking applicants with strong troubleshooting skills, cloud technology experience, and the ability to work independently during extended shifts.

Work Schedule

• You will work one of two established four-day schedules: Thursday through Sunday or Saturday through Tuesday, consisting of four 10-hour shifts per week.
• Weekend coverage is required to ensure operational reliability during periods of limited traditional staffing.

What You Will Be Doing

• Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or elevate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other approved operational procedures during assigned coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments, ensuring timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, development, infrastructure, or security teams when escalation is required.
• Support the reliability and availability of cloud services by identifying recurring issues, documenting findings, and recommending operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort, improves consistency, and increases operational reliability.
• Maintain accurate operational documentation, procedures, runbooks, and knowledge articles to support repeatable and compliant production operations.

What You Will Likely Bring

• 3+ years’ experience in cloud operations, infrastructure operations, application support, production support, or a related technical field.
• Bachelor of Science degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable identity and access management technologies.
• Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments.
• Working knowledge of cloud infrastructure and services, preferably Microsoft Azure; experience with AWS or comparable cloud technologies is also relevant.
• Experience supporting containerized applications and cloud technologies such as Azure Kubernetes Service (AKS), Cosmos DB, or similar services.
• Strong troubleshooting skills with the ability to analyze application logs, monitoring data, alerts, and system behavior to identify and resolve operational issues.
• Ability to automate or improve routine operational tasks using scripting, tooling, or established automation platforms.
• Ability to work independently during extended coverage periods while collaborating effectively with cross-functional teams.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future‑ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal‑opportunity employer.

Range

Minimum: $94,000 USD Maximum: $151,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.