Cloud Reliability Analyst: 4-Day Schedule (Azure/AWS)

Epicor; Eau Claire (WI); On-site; USD 94,000 - 151,000; Full time

Job summary

Epicor is seeking a Cloud Reliability Analyst to ensure reliability, availability, and health across Public, Government, and enterprise cloud environments. The role features a fixed four‑day schedule with 10‑hour shifts, including weekend coverage for extended operational support.

You will monitor cloud environments, run deployments, respond to incidents, and collaborate with cross‑functional teams to automate repetitive tasks and improve operational reliability.

Qualifications

• Experience in cloud operations and production support.
• Experience with cloud platforms such as Azure and AWS.
• Familiarity with identity and access management technologies.
• Experience supporting cloud-based SaaS/ERP environments.
• Ability to automate routine operational tasks using scripting or tools.

Responsibilities

• Monitor production cloud environments, logs, health, and alerts; troubleshoot and resolve issues.
• Execute scheduled production activities, deployments, and maintenance during coverage hours, including weekends.
• Respond to incidents with timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services and coordinate escalations.
• Identify recurring issues and recommend operational improvements.
• Collaborate with development, infra, and security teams to implement automation and reduce manual work.
• Maintain accurate runbooks and knowledge articles for repeatable operations.

Skills

Cloud operations

Troubleshooting

Automation

Independent work

Cross-functional collaboration

Education

Bachelor of Science in Information Technology or Computer Science

Tools

Azure

AWS

AKS

Cosmos DB

Active Directory

Job description

Epicor is seeking a Cloud Reliability Analyst to ensure reliability, availability, and health across Public, Government, and enterprise cloud environments. The role features a fixed four‑day schedule with 10‑hour shifts, including weekend coverage for extended operational support.

You will monitor cloud environments, run deployments, respond to incidents, and collaborate with cross‑functional teams to automate repetitive tasks and improve operational reliability.