Cloud Reliability Engineer: Four-Day Week, Weekend Coverage

EPIND Epicor India; Minneapolis, Northern (MN, KY); Hybrid; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

LinkedIn Learning licenses

Mentoring Program

Inclusive Workplace

Work-Life Balance

Global Mobility

Equal Opportunities

Job summary

Epicor seeks a Cloud Reliability Analyst to safeguard the reliability, availability, and health of Public Cloud, Government Cloud, and enterprise cloud environments in the Minneapolis area.

You will monitor, troubleshoot, and execute scheduled production activities, with a four-day, 10-hour shift pattern, including weekends, collaborating with cross-functional teams to improve automation and documentation.

Qualifications

• 3+ years in cloud operations, infrastructure operations, application support, or production support.
• Bachelor's degree in IT/CS or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable IAM technologies.
• Experience supporting cloud-based SaaS/ERP applications or other enterprise software environments.
• Knowledge of cloud infrastructure and services, preferably Microsoft Azure; AWS or similar cloud tech is relevant.
• Experience supporting containerized applications and cloud technologies such as AKS, Cosmos DB, or similar.

Responsibilities

• Monitor production cloud environments, application logs, system health, and operational alerts.
• Investigate and resolve issues or escalate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other approved operational procedures during assigned coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments, ensuring timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, development, infrastructure, or security teams when escalation is required.
• Support reliability and availability of cloud services by identifying recurring issues, documenting findings, and recommending operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort and increases reliability.
• Maintain accurate operational documentation, procedures, runbooks, and knowledge articles to support repeatable production operations.

Skills

Cloud operations

Infrastructure operations

Application support

Production support

Education

BS in Information Technology/Computer Science

Tools

Microsoft Azure

AWS

Active Directory

AKS

Cosmos DB

Job description

Epicor seeks a Cloud Reliability Analyst to safeguard the reliability, availability, and health of Public Cloud, Government Cloud, and enterprise cloud environments in the Minneapolis area.

You will monitor, troubleshoot, and execute scheduled production activities, with a four-day, 10-hour shift pattern, including weekends, collaborating with cross-functional teams to improve automation and documentation.