Technical Success Account Manager, Google Cloud Consulting

Google; Atlanta (GA); On-site; USD 174,000 - 252,000; Full time

Job summary

Google Cloud is seeking a Technical Success Account Manager (TSAM) to guide our most strategic customers, drive platform health, and translate business objectives into resilient cloud architectures. You will advocate best practices, lead Technical Governance initiatives, and partner with Product and Engineering to ensure stability for mission-critical workloads running on Google Cloud Platform.

The role requires strong executive relationships and the ability to translate customer needs into

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in cloud operations domains.

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the technical advisor to address and resolve critical reliability concerns and guide scalable workloads.
• Act as the internal customer advocate, translating obstacles into feedback for GCP product roadmaps and workload optimization.

Skills

Cloud computing concepts

Executive communication

Customer-facing experience

Cloud operations

Education

Bachelor’s degree in Computer Science or related field

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Reston, VA, USA; Sunnyvale, CA, USA.

Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About the job

As a Technical Success Account Manager (TSAM), you will serve as a technical leader aligned with Google Cloud’s most critical customers. You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform issues and proactive risk mitigation, to the satisfaction of executive stakeholders. You will require strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .