Cloud Platform Delivery Lead: End-to-End Product Excellence

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Product Delivery Manager to lead end-to-end cloud platform product delivery across intake, planning, execution, and reporting.

You will partner with CFS leaders, engineers, and stakeholders to drive adoption, best practices, and measurable outcomes using data-driven methods. You will manage delivery risks, coordinate with security teams, and drive planning across portfolios while coaching teams to improve maturity and execution discipline.

Qualifications

• 5+ years of experience in product delivery, program delivery, or a closely related domain.
• Strong understanding of delivery practices with a demonstrated track record of implementing continuous improvement processes measured through delivery KPIs.
• Experience in product or platform-wide release management, including deployment processes and delivery strategies.
• Effective communication and team-building skills, with the ability to align stakeholders on priorities, milestones, and tradeoffs using clear, inclusive language.
• Demonstrated ability to lead end-to-end intake and planning workflows, including demand shaping, prioritization, and dependency management.
• Proven capability to manage delivery risk, including security/risk issue tracking, escalation, and mitigation planning to protect delivery commitments.
• Proficiency with agile tooling and backlog operations (e.g., Jira), including planning workflows, reporting, and maintaining backlog quality.
• Experience managing and maintaining resource allocation data with accuracy, consistency, and operational rigor (e.g., capacity assumptions, allocation changes, and historical tracking).
• Ability to analyze and visualize process data to produce actionable insights (e.g., cycle time, throughput, aging work, and SLA performance).
• Understanding of public cloud providers and capabilities, with AWS required and Azure and/or GCP exposure.

Responsibilities

• Leads end-to-end product delivery processes across CFS, including intake through delivery closure, with measurable outcomes (e.g., on-time delivery %, throughput, and cycle-time trends).
• Executes backlog planning and prioritization processes, translating aggregate demand and team capacity into an actionable plan with clear commitments and dependencies.
• Mitigates delivery risks by coordinating security and risk issue intake, triage, and resolution tracking, escalating blockers early to protect delivery timelines.
• Drives delivery feasibility decision-making by synthesizing resource availability, technical constraints, and stakeholder requirements into crisp go/no-go recommendations.
• Reports product performance using transparent metrics and dashboards (e.g., delivery predictability, aging work items, change volume, and customer-request SLA adherence).
• Partners with CFS leaders to refine quarterly planning, including demand aggregation, capacity planning, and visualization of delivery results across portfolios.
• Automates process optimization through scripting workflows, leveraging Copilot in VS Code to improve data manipulation, reporting speed, and consistency.
• Manages CFS-wide resource allocation data in shared systems, maintaining accuracy and auditability of resource plans and allocation changes.
• Coordinates adherence to deadlines across customer feature requests, cybersecurity items, and application owner communication changes, ensuring clear ownership and follow-through.
• Coaches teams on effective team formation and execution rituals, strengthening delivery discipline and improving planning and execution maturity over time.
• Administers backlog management practices in Jira, improving hygiene and traceability (e.g., consistent statuses, acceptance criteria quality, and reduced stale-ticket volume).

Skills

Product delivery

Program delivery

Agile methodologies

Jira

Data visualization

Cloud platforms

Copilot in VS Code

Stakeholder alignment

Tools

Jira

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Product Delivery Manager to lead end-to-end cloud platform product delivery across intake, planning, execution, and reporting.

You will partner with CFS leaders, engineers, and stakeholders to drive adoption, best practices, and measurable outcomes using data-driven methods. You will manage delivery risks, coordinate with security teams, and drive planning across portfolios while coaching teams to improve maturity and execution discipline.