Cloud PC Admin (Korean Bilingual)

SBT Global, Inc.; Englewood Cliffs (NJ); On-site; USD 75,000 - 110,000; Full time

Job summary

SBT Global, Inc. is seeking an IT Operations Manager in New Jersey to oversee enterprise IT operations, end-user support, Cloud PC (VDI) environments, and Microsoft 365 services.

The role collaborates with HQ infrastructure and application teams to ensure stability, policy alignment, issue resolution, and ongoing IT improvement. You will lead IT help desk activities, coordinate projects, manage vendor relationships, and produce regular performance reports while balancing daily tasks with project

Qualifications

• Bachelor’s degree or 3–4 years related experience./training
• 3–4 years in enterprise helpdesk or IT environments
• Strong troubleshooting methodology and broad enterprise tech knowledge
• Excellent communication and teamwork abilities
• Willingness to travel, weekend/on-call time occasionally
• Microsoft certifications preferred (MCP, Security+, CCNA+)

Responsibilities

• Manage MS Azure cloud environments per security guidelines
• Provide day-to-day support for Azure VDI, O365 and IT issues
• Troubleshoot Windows laptops, LAN, cloud services and office IT devices
• Configure and optimize Office 365 suite within the org
• Troubleshoot incidents, identify root causes, document fixes and preventive measures
• Provide all levels of technical support for customers
• Coordinate with HQ for projects
• Manage IT help desk team and evaluate performance
• Develop daily/weekly/monthly reports on help desk productivity

Skills

End-user support

Project coordination

Strong communication

Team leadership

Problem solving

Enterprise IT knowledge

Education

Bachelor's degree or 3–4 years related experience

Tools

MS Azure

Office 365 / M365

Active Directory

VDI / Cloud PC

Endpoint management

Job description

The individual will be responsible for managing enterprise IT operations, including end-user support,
Cloud PC (VDI) environment administration, and Microsoft 365 services. This role will work closely with
HQ infrastructure and application teams to ensure stable operation, policy alignment, issue resolution,
and continuous improvement of the IT environment. Responsibilities also include project
implementation, vendor coordination, project scheduling, and operational support. The ideal candidate
will possess strong communication skills, the ability to balance daily operations with project activities,
and a solid understanding of enterprise systems, M365 administration, endpoint management, and
basic networking.

Job Description

• Manage MS Azure cloud environments in accordance with company security guidelines
• Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
• Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office ITrelated device.
• Configuration, maintenance, and optimization of the Office 365 suite within the organization
• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventivemeasures
• Provides all level of technical supports for the customers
• Coordinate with HQ for projects
• Managing IT help desk team and evaluate performance
• Develop daily, weekly, and monthly reports on help desk team’s productivity

Qualifications

Minimum Qualifications:

• Related bachelor’s degree; or 3~4 years related experience and / or training; or equivalentcombination of education and experience
• 3~4 years of experience in enterprise helpdesk environment or Information Technology
• Strong troubleshooting methodology is required
• Individual must possess a broad knowledge of enterprise equipment
• Knowledge in Enterprise AD environment
• Great Communication and presentation skill and must be a team player.
• The position will require traveling, weekend work and after hours work time to time to respond urgent
• issues.

Preferred Qualifications:

• Microsoft Certified Professional (MCP)
• Security+
• CCNA+
• Proficient knowledge and understanding of MS Office and other standard software.
• Proficient knowledge and understanding of MS Azure and O365
• Understanding of Active Directory and Windows System Infrastructures

Additional Information

*Occasional travel (less than 5%) may be required*

All your information will be kept confidential according to EEO guidelines.