Desktop Support/Service desk

RennerBrown Staffing; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

RennerBrown Staffing seeks a highly responsible IT professional to maintain the desktop environment and support the internal IT Helpdesk in our New York client environment.

You will administer PCs, printers, servers, and related equipment, install hardware and software, manage licenses, and support VMware vSphere and Horizon View deployments.

Qualifications

• Associate’s or Bachelor’s degree from a four-year college preferred.
• 4 or more years of relevant experience.
• Strong communication, interpersonal, and analytical skills.
• Able to work in a fast paced changing environment.
• Experienced in Windows 7/8/10 operating systems.
• Ability to follow processes and elevate issues consistently.
• Ability to multitask and strong problem resolution skills.
• Printers experience and knowledge (Laser, Desktop, Network, etc.)
• Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite).
• Ability to remain calm and effective in high-pressure situations.
• experience with PowerShell
• Able to work with minimal Supervision.

Responsibilities

• Take ownership of users issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Ensure proper recording and closure of all issues.
• Document knowledge in the form of knowledge base tech notes and articles.
• Monitor Service Desk for tickets assigned to the queue and process based on priority.
• Maintain inventory of all equipment, software and software licenses.
• Document internal procedures.
• Assist with onboarding of new users.
• Utilize and maintain the helpdesk tracking software.
• Report issues to the Service Desk for escalation.
• Assign users and computers to proper groups in Active Directory.
• Perform timely VDI and software upgrades as required.
• Proven record of managing time and priorities effectively.
• Identify and escalate situations requiring urgent attention.
• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
• Inform management of recurring problems.
• Able to configure VPN and server/client-side hardware and software.
• Highly skilled in installing, and troubleshooting computer hardware, and applications.
• Well-versed in installing windows, software, applications, antivirus, and patches.
• Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint)
• Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices.
• Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance.
• Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network
• Install, manage and maintain the corporate mobile devices using Blackberry works

Skills

Communication

Interpersonal skills

Analytical skills

Multitasking

Problem solving

Customer service

Time management

PowerShell

Windows troubleshooting

Education

Associate’s or Bachelor’s degree

Tools

Active Directory

VMware vSphere

VMware Horizon View

Windows Server

VPN

Job description

Job Description

Job Description

Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus.

Responsibilities:

• Take ownership of users issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Monitor Service Desk for tickets assigned to the queue and process based on priority
• Maintain inventory of all equipment, software and software licenses
• Document internal procedures
• Assist with onboarding of new users
• Utilize and maintain the helpdesk tracking software
• Report issues to the Service Desk for escalation
• Assign users and computers to proper groups in Active Directory
• Perform timely VDI and software upgrades as required
• Proven record of managing time and priorities effectively
• Identify and escalate situations requiring urgent attention
• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
• Inform management of recurring problems
• Able to configure VPN and server/client-side hardware and software
• Highly skilled in installing, and troubleshooting computer hardware, and applications.
• Well-versed in installing windows, software, applications, antivirus, and patches.
• Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint)
• Able to configure VPN and server/client-side hardware and software
• Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices.
• Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance.
• Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network
• Install, manage and maintain the corporate mobile devices using Blackberry works

Qualifications:

• Associate’s or Bachelor’s degree from a four-year college preferred.
• 4 or more years of relevant experience.
• Strong communication, interpersonal, and analytical skills.
• Able to work in a fast paced changing environment.
• Experienced in Windows 7/8/10 operating systems.
• Ability to follow processes and elevate issues consistently.
• Ability to multitask and strong problem resolution skills.
• Printers experience and knowledge (Laser, Desktop, Network, etc.,)
• Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems.
• Ability and desire to provide excellent service to all internal users.
• Bank protocols, policies, and procedures knowledge.
• Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred.
• Ability to remain calm and effective in high-pressure situations.
• experience with PowerShell
• Able to work with minimal Supervision.

Desirable:

• Windows 2008 / 2012 administration experience
• Exchange 2010 / 2013 administration experience
• Networking including switching and routing
• Experienced with VMWare View