Cloud Operations Project Manager Platm Service Delivery

Framework Ventures; Tysons (VA); On-site; USD 101,500 - 140,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler in San Jose, CA is seeking a Cloud Operations Project Manager - Platform Service Delivery to join our Reliability Engineering and Infrastructure Services team. This onsite role requires presence in the office three days a week and focuses on managing data center services, IP transit, and vendor coordination to deliver platform services.

You will coordinate across multiple teams, guide fiber and DWDM deployments, and provide hands-on support during site turn‑up.

Qualifications

• 7+ years of project management experience with a focus on IP transit carriers and data center technologies.
• Professional experience and deep understanding of global data center operations and carrier services.
• Proven track record of executing on tight timelines and managing complex vendor relationships.
• Demonstrated ability to manage and organize high volumes of project-related communications and documentation.
• Strong interpersonal skills with the ability to work effectively both independently and within a team-oriented environment.

Responsibilities

• Plan, implement, document, and manage new data center and expansion sites, including colocation space, IP transit, and structured fiber cabling.
• Partner with third-party vendors to ensure seamless order management and delivery of platform services.
• Coordinate across functional teams to streamline communications and keep technical documentation current.
• Interpret carrier KMZs and leverage knowledge of DWDM technology and dark fiber to ensure site implementations align with diverse routing requirements.
• Provide technical guidance and troubleshooting support during site test and turn-up activities.

Skills

IP transit

Data center technologies

Vendor management

Project coordination

Documentation

Interpersonal skills

Tools

Jira

Asana

Google Suite

Job description

About Zscaler

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high‑performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Cloud Operations Project Manager - Platform Service Delivery to join our Platform Service Delivery team within Reliability Engineering and Infrastructure Services, reporting to the Manager, Cloud Operations, Platform Service Delivery. This is an onsite role based in San Jose, CA, requiring presence in the office three days a week. You will support our growing platform programs by managing a unique blend of technical project management and vendor relations. This role requires a hands‑on technical background in data center services, carrier networks, and infrastructure to deliver creative solutions in a dynamic environment.

What you’ll do (Role Expectations)

• Plan, implement, document, and manage new data center and expansion sites, including colocation space, IP transit, and structured fiber cabling
• Partner with third‑party vendors to ensure seamless order management and delivery of platform services
• Coordinate across functional teams to streamline communications and keep technical documentation current
• Interpret carrier KMZs and leverage knowledge of DWDM technology and dark fiber to ensure site implementations align with diverse routing requirements
• Provide technical guidance and troubleshooting support during site test and turn‑up activities

Who You Are (Success Profile)

You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.

You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of project management experience with a focus on IP transit carriers and data center technologies
• Professional experience and deep understanding of global data center operations and carrier services
• Proven track record of executing on tight timelines and managing complex vendor relationships
• Demonstrated ability to manage and organize high volumes of project‑related communications and documentation
• Strong interpersonal skills with the ability to work effectively both independently and within a team‑oriented environment

What Will Make You Stand Out (Preferred Qualifications)

• Ability to work independently and adapt quickly to the changing needs of a high‑growth technology environment
• Proven success in a collaborative environment focused on global impact
• Proficiency in utilizing operational information systems including Jira, Asana, and Google Suite to track project health

Salary

LI‑SanJose #LI‑JG1Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training.

The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range$101,500 - $140,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

EEO Statement

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state and local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.

Apply Now