Sr. Staff Technical Program Manager Hosted Infrastructure Operations

Framework Ventures; Vienna (VA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Zscaler is seeking a Sr. Staff Technical Program Manager – Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services team.

This role can be hybrid from our San Jose HQ or remote within the United States, bridging infrastructure engineering and customer onboarding to drive high-impact cloud and private environments. You will lead cross-functional programs, manage charters and milestones, and partner with system engineers, sales, and product teams to deliver

Qualifications

• 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies.
• Ability to collaborate with VP-level stakeholders and manage executive communications.
• Experience building relationships across organizations with strong interpersonal skills.
• Bachelor’s degree in Engineering, Computer Science, or Business.

Responsibilities

• Manage project lifecycle with charters, planning, and milestone tracking.
• Provide operational and network support to private customer and vendor-hosted environments.
• Deliver management-level visibility and reporting on project status and risks.
• Develop and refine processes, templates, and documentation to scale the org.
• Coordinate cross-functional communication between system engineers, sales, and product teams.

Skills

Networking

Cloud operations

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Business

Tools

Netbox

Job description

About Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high‑performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Sr. Staff Technical Program Manager – Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services department, reporting to the Director, Technical Program Management. This position is available as a hybrid role at our San Jose HQ or as a remote opportunity within the US. You will drive technical program management and operational support for our cloud and private customer environments, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high‑impact projects in a dynamic environment.

Responsibilities

• Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure
• Provide operational and network support to private customer and vendor‑hosted environments
• Deliver management‑level visibility and reporting on project status, risks, and information to ensure transparency
• Develop and refine processes, program templates, and documentation to scale the organization
• Coordinate cross‑functional communication between system engineers, sales, and product teams to deliver an excellent customer experience

Success Profile

You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.

You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

Minimum Qualifications

• 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies
• Proven ability to collaborate effectively with VP‑level stakeholders and navigate executive‑level communications
• Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships
• Bachelor’s degree in Engineering, Computer Science, or Business

Preferred Qualifications

• Professional experience designing, implementing, and troubleshooting networks
• Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript
• Hands‑on experience working with Netbox

Salary and Benefits

The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range: $140,000 – $200,000 USD.

Benefits: various health plans; time off plans for vacation and sick time; parental leave options; retirement options; education reimbursement; in‑office perks, and more.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. Pay Transparency: Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.