Cloud Operations Engineer II - VMware Specialist (On-Call)

11 11 Systems; Oregon; Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Comprehensive healthcare plan options

Retirement plan with company match

Life, other supplemental insurances

Paid time off and company holidays

New Parent Leave

Wellness programs

Job summary

11:11 Systems is seeking an experienced Cloud Operations Engineer L2 to manage and optimize our cloud compute systems. You will be responsible for capacity planning, cluster provisioning, fleet management, and alert monitoring, while serving as an escalation engineer for customer issues and participating in after-hours on-call rotations.

The role demands a strong detail orientation and continuous improvement mindset, reporting to the Manager of Cloud Operations.

Qualifications

• Bachelor's degree in technical discipline or equivalent work experience.
• 4+ years recent experience as a technical, hands-on VMware administrator.
• VMware VCP or VCAP certified preferred.
• Extensive knowledge using VMware management tools (vCenter, vCloud Director, NSX) preferred.
• Experience with backup and DR solutions (Veeam, Zerto) preferred.
• Understanding of cloud-based infrastructure services (BaaS, IaaS, DRaaS).
• Experience with global data center environments.
• Eligible to work in the United States without visa sponsorship.

Responsibilities

• Own and be accountable for 11:11's cloud compute systems.
• Handle cluster provisioning, alert monitoring, and environmental management.
• Act as escalation engineer for customer problems and participate in on-call rotations.
• Provide escalation support to Level I Cloud Operations Engineers.
• Manage cluster compute capacity (hosts, CPU/memory).
• Develop, track, and report KPIs for cloud capacity (CPU, memory, storage).
• Provide timely, professional responses to escalated tickets to ensure customer satisfaction.
• Follow 11:11's best practices for cloud compute systems management.
• Deliver excellent customer service while maintaining relationships.
• Work with colleagues per the Code of Business Ethics and Company Values.
• Handle data per company policies and complete annual compliance training.
• Additional duties as assigned

Skills

VMware admin

Education

Bachelor's degree

Tools

vCenter

vCloud Director

NSX

VMware Configuration Manager

Veeam

Zerto

Job description

11:11 Systems is seeking an experienced Cloud Operations Engineer L2 to manage and optimize our cloud compute systems. You will be responsible for capacity planning, cluster provisioning, fleet management, and alert monitoring, while serving as an escalation engineer for customer issues and participating in after-hours on-call rotations.

The role demands a strong detail orientation and continuous improvement mindset, reporting to the Manager of Cloud Operations.