Cloud Operations Engineer II

11:11 Systems Inc.; United States; Remote; USD 77,000 - 95,000; Full time

Job summary

11:11 Systems Inc. is seeking an experienced Cloud Operations Engineer L2 to manage and optimize the company’s cloud compute systems.

The role involves capacity planning, cluster provisioning, fleet management, alert monitoring, and after-hours on-call escalation as part of the Cloud Operations team. The ideal candidate has 4+ years of hands-on VMware administration experience, familiarity with vCenter/vCloud Director/NSX, and knowledge of backup/DR solutions like Veeam and Zerto.

Qualifications

• Bachelor’s degree or equivalent technical experience required.
• 4+ years hands-on VMware administrator experience.
• VCP/VCAP certifications preferred.
• Experience with VMware management tools (vCenter, vCloud Director, NSX) preferred.
• Knowledge of backup/DR solutions (Veeam, Zerto) and cloud infra (BaaS/IaaS/DRaaS).

Responsibilities

• Own cloud compute systems and manage capacity (hosts, CPU/memory).
• Handle alert monitoring, escalation and on-call rotations.
• Provide escalation support to Level I Engineers and customer tickets.
• Track KPIs for cloud capacity and performance.
• Follow company policies and best practices for cloud operations.
• Deliver strong customer service and collaborate with teams.

Skills

VMware administration

Cloud operations

Capacity planning

Escalation handling

Education

Bachelor’s degree in technical discipline

VMware certification (VCP/VCAP) preferred

Tools

vCenter

vCloud Director

NSX

VMware Configuration Manager

Job description

Technical Operations Full Time Professional USA - Virtual, US

The Role

11:11 is looking for an experienced Cloud Operations Engineer L2 to help manage all aspects of 11:11’s cloud compute systems. This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.

Responsibilities

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems.
• Responsible for cluster provisioning, alert monitoring, and environmental management
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
• Provide escalation support to Level I Cloud Operations Engineers
• Manage cluster compute capacity (hosts, CPU/memory, etc.)
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
• Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience.
• Follow 11:11 Systems best practices for cloud compute systems management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications

• Bachelor’s degree in technical discipline or an equivalent years of work experience required.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• VMware VCP or VCAP certified preferred.
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred.
• Experience with backup and DR solutions such as Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS .
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation and Benefits at 11:11 Systems

The base salary for this role ranges from $ 77,000 to $ 95,000.
These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location.
Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to: