Cloud Operations Engineer II — VMware & Cloud Reliability

11:11 Systems Inc.

United States

Remote

USD 100,000 - 160,000

Full time

15 hours ago

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Job summary

11:11 Systems Inc. is seeking an experienced Cloud Operations Engineer L2 to manage our cloud compute environment.

This full-time role focuses on capacity planning, cluster provisioning, fleet management, alert monitoring and escalation handling to ensure high availability. The ideal candidate has 4+ years of enterprise VMware administration, hands-on experience with vCenter, NSX and DR solutions, and a proven track record of delivering reliable cloud infrastructure in global data center

Qualifications

Bachelor’s degree in technical discipline or equivalent work experience.
4+ years of hands-on enterprise VMware administration.
VMware VCP or VCAP certification preferred.
Experience with VMware management tools: vCenter, vCloud Director, NSX.
Backup/DR solutions experience: Veeam and Zerto preferred.
Understanding of cloud-based infrastructure services (BaaS, IaaS, DRaaS).
Experience in global data center environments.
US work eligibility without visa sponsorship.

Responsibilities

Own cloud compute systems and monitor capacity (CPU/memory).
Provision clusters and manage environment capacity.
Serve as escalation engineer for customer problems; participate in on-call rotation.
Provide escalation support to Level I engineers.
Develop and report KPIs for cloud capacity.
Ensure timely responses to escalated tickets and maintain customer satisfaction.
Follow company best practices for cloud compute systems management.
Maintain professional customer service and uphold ethics and data handling policies.
Adhere to compliance training and policy acknowledgements.
Assist with additional duties as assigned.