Cloud Operations Engineer II

11:11 Systems Inc.; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

11:11 Systems Inc. is seeking an experienced Cloud Operations Engineer L2 to manage our cloud compute environment.

This full-time role focuses on capacity planning, cluster provisioning, fleet management, alert monitoring and escalation handling to ensure high availability. The ideal candidate has 4+ years of enterprise VMware administration, hands-on experience with vCenter, NSX and DR solutions, and a proven track record of delivering reliable cloud infrastructure in global data center

Qualifications

• Bachelor’s degree in technical discipline or equivalent work experience.
• 4+ years of hands-on enterprise VMware administration.
• VMware VCP or VCAP certification preferred.
• Experience with VMware management tools: vCenter, vCloud Director, NSX.
• Backup/DR solutions experience: Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services (BaaS, IaaS, DRaaS).
• Experience in global data center environments.
• US work eligibility without visa sponsorship.

Responsibilities

• Own cloud compute systems and monitor capacity (CPU/memory).
• Provision clusters and manage environment capacity.
• Serve as escalation engineer for customer problems; participate in on-call rotation.
• Provide escalation support to Level I engineers.
• Develop and report KPIs for cloud capacity.
• Ensure timely responses to escalated tickets and maintain customer satisfaction.
• Follow company best practices for cloud compute systems management.
• Maintain professional customer service and uphold ethics and data handling policies.
• Adhere to compliance training and policy acknowledgements.
• Assist with additional duties as assigned.

Skills

VMware administration

Technical hands-on

Escalation handling

Education

Bachelor’s degree in technical discipline

Tools

vCenter

vCloud Director

NSX

VMware Configuration Manager

Veeam

Zerto

Job description

11:11 is looking for an experienced Cloud Operations Engineer L2 to help manage all aspects of 11:11’s cloud compute systems. This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems.
• Responsible for cluster provisioning, alert monitoring, and environmental management
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
• Provide escalation support to Level I Cloud Operations Engineers
• Manage cluster compute capacity (hosts, CPU/memory, etc.)
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
• Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience.
• Follow 11:11 Systems best practices for cloud compute systems management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• Bachelor’s degree in technical discipline or an equivalent years of work experience required.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• VMware VCP or VCAP certified preferred.
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred.
• Experience with backup and DR solutions such as Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS .
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.