Cloud Operations Director – AWS & Azure

Mitchell International; San Diego (CA); On-site; USD 131,000 - 193,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Reimbursement

Wellness resources

Job summary

Mitchell International seeks a Director of Cloud Operations to lead our cloud platforms across AWS and Azure, ensuring reliability, security, and scalable delivery for a national audience.

In this remote-role, you will mentor a team, establish operational readiness, manage incidents, lead FinOps initiatives, and partner with security, architecture, and governance to meet enterprise standards. This role offers senior leadership exposure and a competitive benefits package.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, or related field.
• 10+ years of experience in IT Operations, Cloud Operations, Infrastructure Operations, or Site Reliability Engineering, including 5+ years in leadership roles.
• Experience leading enterprise-scale AWS and/or Azure environments with accountability for reliability, availability, security, operational performance, and service delivery.
• Strong background in ITSM, operational excellence, and operational governance, including incident, problem, change, configuration, and service management.
• Experience establishing service ownership, operational readiness, and service transition processes for production services and cloud platforms.
• Experience managing strategic vendors, managed service providers, contracts, service reviews, and SLA accountability.

Responsibilities

• Lead, mentor, and develop a high-performing cloud operations organization.
• Foster a culture of accountability, ownership, operational excellence, and continuous improvement.
• Establish performance expectations, career development plans, and operational readiness standards.
• Build organizational capabilities and succession depth across AWS and Azure operations.
• Own the day-to-day operation of AWS and Azure environments, including availability, performance, patching, backup, and recovery.
• Lead incident, problem, and change management processes with a focus on root cause analysis and prevention.
• Establish observability, alerting, automated remediation, and operational health monitoring across the cloud environment.
• Lead disaster recovery, business continuity, and resiliency planning for cloud services.
• Establish capacity, performance, configuration, and service management practices, including service ownership, escalation models, asset management, and CMDB accuracy.
• Establish and maintain operational support coverage, on-call processes, escalation procedures, and incident response readiness.
• Lead service transition activities for new cloud services, migrations, and major platform changes.
• Partner with application, engineering, architecture, security, IAM, messaging, DNS, network, and compliance teams to identify and mitigate operational, control, dependency, and supportability risks before deployment.

Skills

Leadership

Cloud governance

FinOps

Incident management

Strategic planning

Vendor management

Education

Bachelor's Degree in Computer Science / Software Engineering or related field

10+ years IT/Cloud Operations experience

Tools

AWS

Azure

Job description

Mitchell International seeks a Director of Cloud Operations to lead our cloud platforms across AWS and Azure, ensuring reliability, security, and scalable delivery for a national audience.

In this remote-role, you will mentor a team, establish operational readiness, manage incidents, lead FinOps initiatives, and partner with security, architecture, and governance to meet enterprise standards. This role offers senior leadership exposure and a competitive benefits package.