Cloud MSP Manager: Microsoft 365, Entra ID & Intune

QUICK USA, Inc.; New York (NY); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

PTO

Holidays

Job summary

QUICK USA, Inc. in New York, NY seeks a Microsoft Cloud Managed Services Manager to lead end-to-end delivery of Entra ID, Microsoft 365, and Intune, coordinating service desk, engineering, security, and vendors.

You will manage project plans, budgets, and stakeholder communication to ensure reliable service and growth. The role requires 5–8+ years in IT service management, strong ITIL and security knowledge, and a background in MSP or SI environments.

Qualifications

• 5–8+ years in IT service management or managed services.
• 3+ years in a service/delivery leadership role (Service Delivery Manager, MSP, or equivalent).
• Hands-on familiarity with Microsoft 365 (Exchange, Teams, SharePoint), Entra ID, and Intune.
• Strong knowledge of ITSM frameworks (Incident, Problem, Change, SLA) and ticketing platforms (ServiceNow, Jira Service Management, Zendesk).
• Experience managing customer escalations, major incidents, SLA/KPI metrics, vendor coordination, and multi-tier support teams (L1–L3/SOC).
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or equivalent.
• Experience in an MSP, consulting firm, or Systems Integrator environment preferred.
• ITIL Foundation or higher certification, PMP, or Microsoft certifications preferred.
• Japanese language proficiency is preferred.

Responsibilities

• Lead end-to-end managed service delivery for Entra ID, Microsoft 365, and Intune while maintaining quality and consistency.
• Serve as the primary point of contact for service-related matters, building strong relationships with customers and internal stakeholders.
• Coordinate critical incident resolution, customer escalations, Microsoft Support, and third-party vendors.
• Establish operational controls, service reviews, runbooks, documentation, and change management governance.
• Monitor service workload, operational costs, resource utilization, and SLA performance; generate monthly service delivery reports.
• Identify operational, security, and capacity risks, ensuring escalation to Security/SOC and driving continuous service improvement.
• Develop detailed project plans, define scope, timelines, and resource needs, and manage project budgets from initiation through completion.
• Lead quality assurance and change control processes across project teams to ensure aligned business outcomes.

Skills

IT service management

Service delivery leadership

Vendor coordination

Incident & escalation management

Customer relationship

Microsoft 365

ITIL Foundation

Education

Bachelor’s degree in IT/CS/IS/Business Admin

Tools

ServiceNow

Jira Service Management

Zendesk

Microsoft 365 admin

Entra ID

Intune

Job description

QUICK USA, Inc. in New York, NY seeks a Microsoft Cloud Managed Services Manager to lead end-to-end delivery of Entra ID, Microsoft 365, and Intune, coordinating service desk, engineering, security, and vendors.

You will manage project plans, budgets, and stakeholder communication to ensure reliable service and growth. The role requires 5–8+ years in IT service management, strong ITIL and security knowledge, and a background in MSP or SI environments.