Cloud & Infrastructure Specialist

LifeWorks; Westwood (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits plan

Generous pension matching

Career growth opportunities

Job summary

TELUS Health is seeking a Cloud & Infrastructure Specialist to manage on-premise and cloud-based server infrastructure used for millions of plan members in the US and Canada. You will build, patch, and monitor environments, support deployments, and participate in disaster recovery planning.

You will collaborate with clients and internal teams, resolve incidents, and ensure secure, scalable operations with proactive problem solving and continuous learning in a supportive environment.

Qualifications

• Diploma in Computer Science or equivalent education/hands-on experience.
• 3–5 years of experience in infrastructure engineering, including ticketing systems.
• Strong proficiency with Windows and Linux operating systems.
• Solid skills in PowerShell and scripting languages.
• Proficiency with Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong server infrastructure management fundamentals.
• Customer service orientation to help people and teams succeed.
• Ability to think analytically, solve problems, manage priorities.
• Self-motivated and collaborative; quick learner excited about challenges.

Responsibilities

• Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members.
• React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments.
• Perform server patching and OS upgrades, ensuring systems stay secure and up-to-date.
• Participate in disaster recovery planning and execution—keeping business continuity top-of-mind.
• Support software deployment activities and help teams get new solutions into production safely.
• Respond to requests from administration teams, clients, and internal users with technical guidance and solutions.

Skills

Windows

Linux

Communication

Analytical thinking

Multitasking

Team collaboration

Education

Diploma in Computer Science or equivalent education/hands-on experience

Tools

PowerShell

Microsoft Office

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Cloud & Infrastructure Specialist responsible for managing and maintaining on-premise and cloud based application server infrastructure

Join our team and what we’ll accomplish together

TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for nearly nine million members across Canada and the United States. For nearly 30 years, our Ariel administration platform has been a trusted partner to corporations, government organizations, and multi-employer plans—helping them deliver the benefits and retirement security their employees deserve.

Our Cloud and Infrastructure team is the backbone of this mission. You’ll join a department that’s focused on seamless client experiences, fast problem resolution, and keeping the systems running that matter to millions of people. We don’t just manage infrastructure—we enable our clients to focus on what they do best, knowing their systems are in expert hands.

Here’s what makes this role special : You’ll work on a team that values proactive problem-solving, continuous learning, and taking ownership of the systems you manage. You’ll see the direct impact of your work through satisfied clients and team members who rely on you, and you’ll have opportunities to grow your cloud and automation expertise in a supportive environment.

What you’ll do

You’ll be the go‑to cloud specialist keeping our cloud and server infrastructure running smoothly and securely. Here’s where you’ll focus your energy:

Infrastructure Management & Operations

• Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members

• React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments

• Perform server patching and OS upgrades, ensuring systems stay secure and up‑to‑date

• Participate in disaster recovery planning and execution—keeping business continuity top‑of‑mind

• Support software deployment activities and help teams get new solutions into production safely

Client & Team Support

• Respond to requests from administration teams, clients, and internal users with technical guidance and solutions

• Manage your ticket queue strategically, balancing urgent needs with quality work

• Explain complex technical concepts in ways non‑technical stakeholders can understand—a real leadership skill

Documentation & Knowledge Management

• Create clear technical documentation that helps others understand our infrastructure and procedures

• Maintain our configuration management database (CMDB) as the single source of truth for our systems

What you bring

Must‑haves:

• Diploma in Computer Science or equivalent education/hands‑on experience

• 3–5 years of experience in infrastructure engineering, including ticketing systems

• Strong proficiency with Windows and Linux operating systems

• Solid skills in PowerShell and scripting languages

• Proficiency with Microsoft Office suite

• Excellent written and verbal communication skills

• Strong server infrastructure management fundamentals

• A genuine customer service orientation—you want to help people and teams succeed

• Ability to think analytically, solve problems creatively, and manage multiple priorities

• Self‑motivated and collaborative—you work well independently and as part of a team

• Quick learner who’s excited about tackling new challenges

Nice‑to‑haves:

• Familiarity with deployment automation technologies

• Experience with Google Cloud or Microsoft Azure platforms

• Experience with ServiceNow ticketing systems

Salary Range: $65,000 - $85,000 USD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

• Flexibility to work in‑office, virtually or a combination of both

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more

Job Type: This is for a current vacancy.

Why this matters for your career:

This role is perfect if you’re looking to deepen your infrastructure expertise while working on systems that impact millions of lives. You’ll gain exposure to cloud platforms, automation, and disaster recovery—all highly marketable skills. Plus, you’ll join a supportive team culture where learning and growth are valued.

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.