Analyst, Data Management

TELUS; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options (in office or 3–

Generous company matched pension

Comprehensive rewards package

Job summary

The role emphasizes strong SQL skills, Excel/Access proficiency, and effective communication to translate complex data into clear insights for stakeholders. A US-government-contract environment requires citizenship and CAC eligibility.

Qualifications

• Diploma in Computer Science or equivalent hands-on experience is required.
• 2–3 years working with data management, ticketing systems, or analytics.
• U.S. citizenship and the ability to obtain DoD CAC due to government contract requirements.
• Strong SQL skills are core to the role and experience with SSRS or web-based reporting tools is needed.
• Proficiency in Excel and Access and excellent written and verbal communication is required.
• Detail-oriented, analytical, and able to work independently or with a team.

Responsibilities

• Build and automate reports using Microsoft SQL tools that save time.
• Develop self-service reports in SSRS for client access.
• Use SSIS to schedule and automate recurring reports.
• Partner with business teams to understand data needs and opportunities to improve workflows.
• Test data exchange processes and maintain database quality and integrity.
• Write clear technical and user documentation and translate tech speak for non-technical stakeholders.

Skills

SQL

Communication

Analytical thinking

Problem solving

Teamwork

Education

Diploma in Computer Science or equivalent hands-on experience

Tools

SSRS

SSIS

Excel

Access

SQL Databases

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together Nine million people rely on the pension and benefits plans we manage.

For nearly 30 years, TELUS Health Retirement and Benefits Solutions has been the backbone of how organizations across Canada and the United States deliver compensation, benefits, and health programs to their employees. But here's the thing: none of it works without clean, well-organized data. Our team supports clients every step of the way—from implementation through ongoing support. We use a sophisticated ticketing system to resolve issues quickly, fix access problems (like when members can't reach the Business Health and Welfare site), and make sure our clients' experience is seamless and stress-free. It's work that directly impacts millions of people accessing the benefits and retirement security they've earned.

Here's the impact you'll make.

What you'll do

• Build and Automate Reports
• Create automated reports using Microsoft SQL tools that save our team hours of manual work
• Develop self-service reports in SSRS so clients can get the answers they need, when they need them
• Use SSIS to schedule and automate recurring reports without breaking a sweat
• Drive Process Improvements
• Partner with business teams to understand what data they need and why
• Spot opportunities to streamline workflows and improve how we operate
• Take ownership of making things faster, smarter, and more efficient
• Support Implementations & System Conversions
• Be the tech expert during client implementations—explain how systems work, adapt parameters, and solve problems in real time
• Test data exchange processes and ensure everything integrates smoothly
• Maintain database quality and integrity so nothing falls through the cracks
• Document and Communicate
• Write clear technical and user documentation that actually makes sense
• Respond to requests from our admin team, clients, and internal partners
• Translate "tech speak" into plain language so everyone understands

What you bring

• Essential Diploma in Computer Science or equivalent hands-on experience in a similar role
• 2–3 years working with data management, ticketing systems, or analytics
• Due to U.S. government contract requirements, candidates for this role must be U.S. citizens, reside in the United States, and be able to obtain and maintain required U.S. government access credentials, including DoD Common Access Card (CAC).
• Employment is contingent upon satisfying applicable government identity verification, fingerprinting, background investigation, and access requirements.
• Strong SQL skills—this is core to the role
• Experience with SSRS or web-based reporting tools
• Solid proficiency in Excel and Access
• Excellent communication skills (written and verbal)
• You can explain technical concepts to people who aren't tech experts
• You're detail-oriented, analytical, and a strong problem-solver
• You manage priorities well, meet deadlines, and thrive working independently or with a team

Nice to Have

• Experience in Health & Welfare or benefits administration
• Knowledge of data visualization tools
• Familiarity with Agile methodologies

Why you'll love this role

• Real impact: The work you do directly serves nine million plan members
• Variety: You'll move between report development, process improvement, and implementations
• Growth: Partner with talented teams and expand your technical skills
• Stability: TELUS Health's 30-year track record means you're building a career at an established, trusted organization

Salary Range: $60,000 - $80,000 USD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type

This is for a current vacancy.

Ready to own the data side of our operations? We'd love to hear from you.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Telus Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.

It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.